TELUS is Looking for Team Manager-Operations (TELUS Health MyCare) Full Time

Description

Join our team

TELUS Health MyCareTM, empowers Canadians to take control of their health and the health of their loved ones by offering family doctor, mental health counselor and dietitian consultations in addition to digital health monitoring tools, all from an app on your smartphone. This mobile app and service revolutionizes how Canadians can access healthcare. It is also core to our Home Solutions strategy to advance the digital lives of Canadians with innovative integrated solutions across our wireline and wireless business.

Here’s the impact you’ll make and what we’ll accomplish together

We are looking for a passionate and dynamic individual to join our team and play an important role in positively impacting Canadians’ ability to access healthcare. As a Team Manager, you will support a Clinical Operations team, building a performance-driven, highly engaged and collaborative environment for your team to manage day-to-day patient communications and pre- and post-consult care.

Here’s how

• Foster a collaborative environment which focuses on delivering high levels of team member engagement
• Support, coach, develop and mentor team members for both in role performance and next role career growth
• Ownership over performance of your team: drive objectives and measures to support team member and customer satisfaction while maintaining operational excellence and cost effectiveness
• Collaborate with the Recruitment team and help define the proactive retention strategy and support the execution
• Interlock with partner teams such as Operations Workforce Management, Performance & Analysis, and Product Ops to drive and implement initiatives
• Drive key initiatives and projects to enable team members to provide increasingly higher levels of service to patients
• Ability to drive change and develop a team through ambiguity with a positive, can-do attitude as team / tools / processes continue to scale

Qualifications

You’re the missing piece of the puzzle

• Known for people leadership and relationship focused approach
• Recognized for your ability and willingness to manage change and take full responsibility for personal actions as well as the actions of a team
• Exceptional ability to drive results and create high engagement culture
• A passion for continuous improvement, learning and growth, and a desire to deliver exceptional results
• Customer-focused approach, with an understanding that every decision impacts the customer and partner experience
• Flexibility to work evenings or weekends to support team members as needed

Great-to-haves