TELUS is Looking For Receptionist-Medical Clinic (TELUS Health-Vancouver) at Vancouver, BC Full Time

Req ID: 35354

Jobs by Category: Health

Job Function: Clinical / Medical

Status: Full Time

Schedule: Regular

Description

Status: Regular full time

Location: 800-900 Hastings St, Vancouver, BC V6C 1E5 In-clinic role (onsite, not virtual)

Who is TELUS Health?

TELUS Health leverages the power of leading edge technology and embraces the uniqueness of each individual to support Canadians in living their healthiest lives. Our team members are united by their commitment to continuously innovate, make healthcare more accessible, and deliver improved health experiences and outcomes to all patients.

Do you share our passion?

Let’s create a healthier future, together

Create awesome experiences for our customers!

We are looking for enthusiastic, customer service minded individuals who want to work in a collaborative, friendly and supportive environment. Join our team and help us shape the future of how Canadians engage with the healthcare ecosystem.

Our team and what we’ll accomplish together:
As a key member of our team, you will be responsible for providing the highest possible standards of client service and satisfaction. As the initial contact person for patients visiting the clinic, you will meet and greet clients, prioritize patient needs and requests appropriately and efficiently, assist patients with intake paperwork, and answer questions about the Centre’s services – all while maintaining a pleasant and courteous demeanor and respect for client confidentiality.

What you’ll do:
Greet clients and visitors in a polished, professional and courteous manner

Understand the programs and services of TELUS Health Care Centres to provide clients with appropriate information, or to best direct their inquiries

Develop and maintain professional relationships with clients, staff, suppliers and other healthcare providers in the community

Maintain inventory of office supplies; place orders and confirm receipt of deliveries

Review patient charts for accuracy and completeness; ensure patient demographics are kept up to date

Ensure appointments are processed within a timely manner that respects clinical schedules, and communicate effectively with clients when services do not run on time

Generate invoices, collect and record payments, and issue credit notes as necessary

Respect internal security, privacy and integrity policies

Crosstrain in other administrative positions to ensure clients receive smooth, end-to-end service during team vacations and absences

Work collaboratively and effectively with all team members to support a welcoming and client-focused environment

Perform other duties as assigned to support clinic activities

Qualifications

What you bring:
Healthcare and/or hospitality background an asset

1-2 years of experience providing an exceptional level of customer service in a fast paced environment

Excellent command of the English language, both verbal and written

Exhibits a professional image and mature communication style when assisting patients and peers alike

Ability to handle sensitive situations with tact while respecting patient confidentiality at all times

Self-starter who takes initiative, and demonstrates a high level of accountability and sound judgement

Attention to detail and ability to manage time effectively

Strong work ethic and takes ownership to complete a task from start to finish

Demonstrates flexibility and the ability to work effectively in a team environment

Demonstrates effective organizational, multitasking and problem solving skills

Proficient with Microsoft Office applications (Word, Outlook, Excel and PowerPoint)

Exposure to patient databases and/or appointment scheduling software would be ideal