TELUS International Hiring for IT Help Desk Support at Toronto, ON Full Time

IT Help Desk Support
IT Help Desk Support is responsible for providing first-line support to internal clients and executive staff, assisting them with hardware and software problems and making sure that the systems are working properly according to the company standards.

Responsibilities

• To provide 1st line technical support; answering support queries
• Support users on site
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• To take ownership of user problems and be proactive when dealing with user issues.
• Respond to inquiries from internal clients and help them resolve any hardware or software problems.
• Support users in the use of computer equipment by providing necessary training and advice.

Experience and Knowledge

• Knowledge of Virtualization technologies under Windows and Linux
• Experience in roubleshoot LAN connectivity issues, phone issues, printer issues, desktop issues, and office moves/adds/changes.
• Technology monitoring skills
• Microsoft Office Suite

Job Type: Fixed term contract

Salary: Up to $30.00 per hour

Schedule:

• Day shift

Experience:

• Help desk: 2 years (required)

Application deadline: 2022-05-31