TELUS Hiring for Software Development at Calgary, AB Full Time

Req ID: 27617

Jobs by Category: Technology Solutions

Job Function: Technology

Status: Full Time

Schedule: Regular

Description

Be a part of a transformational journey with innovative talent and leading edge technologies.

Our team and what we’ll accomplish together

The TELUS Team Member Technology Services (TMTS) team goal is to use technology to compliment and enable business outcomes for our customer, TELUS team members. By enabling ubiquitous connectivity, deploying modern and reliable technologies, and focusing on a world class IT customer service team, TELUS team members are at the forefront of leveraging technology to enable a digital transformation not only for our customers but also for our team members.

With the increased need to effectively work together in a virtual workplace setting, coupled with propensity of technology change, it’s immensely rewarding to play the lead role in keeping team members connected through the power of collaboration technologies.

Within the TMTS team, the Service Center West (SC West) team is responsible for provisioning and supporting personal computers used by TELUS team members and sets the standards for future technology. The team is regularly collaborating with external vendors on their products and testing to ensure they will align with TELUS technology future. The SC West team works alongside other business units to ensure the right device is deployed to team members so they can be successful in their role.

This is an exciting team to be part of if you enjoy technology and want to help shape what tools are used by TELUS team members.

What you’ll do

As a service center developer, you will join the Service Centre West team which supports TELUS team members from BC to Saskatchewan from various TELUS offices located in BC & Alberta. You will deliver superior customer service to internal TELUS team members within the framework of the TMTS Service Centre model. You will respond to and action problem tickets and service requests. Executing face-to-face and remote delivery tasks, you will demonstrate a consistently positive approach to challenging situations. You will also have the opportunity to get engaged in related project work through testing of new collaboration tools, confirming system changes are successful before deployed to all of TELUS,supporting warehouse IT services off hours and providing hands and feet technical help to other teams in TELUS who do not have a physical presence in a TELUS building. As a developer you will be involved in designing and implementing processes, tools, and ways to automate existing processes and bring current tools into a cloud environment.

Here’s how

Identify, respond to and resolve both client problems and requests ensuring a high level of system availability and client satisfaction

Achieve a high percentage of incident resolution without escalation and maintain a Client Satisfaction rating of >98%

Participate in team collaboration to build new processes, and improve existing processes to save time, lower costs, and remove roadblocks

Become a support SME for TELUS’ IT products and services

Manage end-to-end requests for BU’s, while providing regular updates until complete

Support in afterhours troubleshooting or testing of systems when required

Develop online tools to streamline existing processes

Qualifications

What you bring

Competent in scripting languages like Perl, C++, Java, PowerShell, Python, HTML, etc.

Skilled in MS Windows 7, MS Windows 10, SCCM client and tools, Active Directory, and Microsoft Office Suite

Talented at installing and configuring hardware & software

Confident with methodologies for supporting undocumented products or services

With deep insight of server, network, and enterprise IT technologies

Skilled in incident and problem management tools (ITSM) and best-practices

Valued for your awareness of IT security best-practices

Respected for your understanding of iOS and Chrome OS for simple troubleshooting

With a knack for Google’s Workspace host of applications like Drive, Sheets and Slides

Recognized for your exceptional customer service skills

Known for your troubleshooting, problem solving, and analytical skills

Regarded for your mechanical aptitude, hardware repair or replace skills

Valued for your ability to work independently with minimal supervision and also effectively as part of a team

Commended for your ability to multitask, prioritize and perform job functions under stress and pressure

Confident at adapting quickly to new technologies

Known for your strong organizational skills and has a structured approach in what they do and in their communications

Valued for your strong verbal and written communication skills

Committed to contributing to process improvement

Computer Sciences certificate or degree

MCP or MSCE, A+ Certification or 2+ years of related enterprise IT experience

Great-to-haves

Database knowledge

ITIL Foundation Knowledge

VB Scripting familiarity

Google Chromebook familiarity