Telus Hiring for Digital Solutions | Technical Writer at Canada Full Time

Telus Mobility is a Canadian wireless network operator and a division of Telus Communications which sells wireless services in Canada on its numerous networks. It operates networks using LTE and HSPA+ on its mainstream networks.

Job Summary

• As a Senior Technical Writer on the Strategy & Transformation Office team, you will help TELUS accelerate our transition to a more product centric, cloud native organization. You will do this by helping aggregate and document architecture frameworks, blueprints, patterns and software code. If you have a good knowledge of diagramming and modelling in various architectural and/or software engineering domains, the ability to produce artifacts from different viewpoints (products, customer requirements, information/data, technology/applications), this role is for you.

What you’ll do

• You will lead the documentation of architectural frameworks, blueprints, patterns, and code that will allow TELUS to become a product-centric organization.
• You will collaborate with cross-functional teams to align on architectural artifacts fostering buy-in and adoption of standards.
• With a strategic focus, you will ensure artifacts are meeting both our strategic and operational objectives.
• You will proactively identify and resolve all architectural documentation issues, employing strong tactical and critical strategic thinking and engaging organizational resources as required.

What we offer you

What We Give Back to You

• Flexible work styles with the ability to work from home.
• Opportunities to excel and show your stuff – work on high value and high visibility projects – this is one of the top priorities within the TELUS Strategy & Transformation Office.
• The satisfaction of making a direct impact on TELUS business results while getting direct feedback from the team members impacted by your work
• Work in an organization that actively supports your personal development with leading-edge training and development tools.
• A fast-paced, learning environment where we are constantly looking to grow and improve.
• A strong team culture underpinned by team members who take pride and personal accountability in their work.

What we’re looking for

You’re the missing piece of the puzzle

• At least 3 years of experience creating end user or developer documentation. Deliverables can include user and administration guides, installation guides, release notes, help/FAQs, developer guides, API guides, configuration guides, integration guides, product overviews, wiki-style technical knowledge base, technical articles, and video tutorials.
• Able to effectively work under different development methodologies. Follows a defined documentation process and able to see possible improvements.
• Possesses skills to create documentation deliverables in good to high quality in terms of the following: accuracy, clarity, style, conciseness, organization, structuring, visual effectiveness, task orientation, and consistency.
• Consistent usage of technical writing standards and best practices.
• Works with minimal or no supervision and is comfortable with virtual collaboration tools; Approaches teamwork with a partnership mindset.
• Successfully handles medium to large documents and structures with an eye to modularization, and reusability.

Intermediate level of base IT knowledge.

• Experience with content management systems
• Experience producing content for browser-based consumption
• Plays the senior technical writer role on projects or in resource teams.
• Able to proficiently review technical documentation, share knowledge, coordinate activities and perform other tasks that require senior-level expertise.
• Nice to haves
• Experience in working with TOGAF, ArchiMate, TMForum, microservices, cloud-native technologies, or API (KONG), Blueprism.
• Knowledge of documentation around CI/CD pipelines.
• Experience in working with DevOps teams.