Telstra Health Hiring for Clinical Application Specialist Job at Australia Full Time

The Role

The Clinical Application Specialist will contribute to the successful and timely implementation, optimisation and support of the Telstra Health Population Health Platform product. They will provide a consultancy role on behalf of Telstra Health to clients and may often provide support on an ongoing basis to clients after the implementation of the Telstra Health Population Health Platform product.

The Clinical Application Specialist also plays a key role in defining and refining future enhancements of the products in collaboration with customers and the product management and development teams. This is a key liaison role between the client (National Cancer Screening Register) and Telstra Health.

Key Accountabilities

• Playing a key role in population health platform product implementations, working closely with the broader project implementation and service teams
• Management of the product configuration changes required for various customer implementations
• Provision of training to customers in the use and maintenance of software solutions
• Analysing customer-specific clinical structures and processes and consulting the customer on best fitting processes and solution usage
• Providing expertise in troubleshooting issues related to the implementation or on-going management of the population health platform product
• Acting as a subject matter expert for population health platform implementations
• Providing Change Management advice and support.
• Providing an advisory role to collaborate with new and existing clients in the development of educational documentation and training where required.
• Undertaking a key liaison role in developing a solid and trustworthy relationship between the client (the National Cancer Screening Register) and Telstra Health.
• Providing open communication to ensure all relevant key stakeholders are informed of the progress of project implementation and managing client expectations
• Acting as a clinical advisory support internally within Telstra Health for the development, quality assurance and product management teams as appropriate
• Understanding and working within an appropriate Project Management Methodology (i.e. PMBOK, Prince 2)
• Working with project teams and steering committees to ensure the successful and timely implementation of the product
• Participating in business development activities for Telstra Health as required, including presentations or attending conferences
• Other duties as directed by the company from time to time

What You’ll Bring

• Tertiary qualification in a Health Care or Information Technology discipline
• A minimum of 4 years post graduate experience as a Clinical Application Specialist, Business Analyst or a Health-related role within the Health Information Technology industry
• Strong experience in implementing clinical information systems
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
• Experience working in HealthCare clinical environments
• Excellent analytical and decision-making skills with an ability for lateral thinking to achieve innovative solutions for product implementations
• Excellent presentation and interpersonal skills
• Strong understanding of computer systems, software development and deployment methodology and computer networking
• Ability to travel interstate as required for the role
• Knowledge of IT support and project management methodologies
• Knowledge of MS Office application suite, including MS Project

Desirable attributes:

• Post graduate tertiary education in a Health or IT related discipline
• CHIA Certification

Essential requirement:

The candidate will need to meet the requirements of and obtain an Australian Government Security Vetting Agency NV1 Security Clearance. Australian Citizenship is an essential requirement for this role.

This role can be based from Sydney or Melbourne.

To ensure the safety and well-being of our people and customers, this role may require the successful candidate to be vaccinated against Covid-19. However, please speak to us if you have any questions about this based on your individual circumstances.