TELNET INC Hiring for % Remote Project/Program Manager (Anywhere in USA) at Hartford, CT Full Time

This is Us

The State of Connecticut is embarking upon a digital transformation to uplift the lives and well-being of our residents, businesses, and employees. Our goal is to improve access to our programs and services, making interaction with government easier. When you join the Connecticut Digital Service, you’ll be part of a team creating simple experiences personalized for everyone. If you enjoy solving complex problems with a curious, supportive, high-performing team, then the State of Connecticut is the place for you.

About The Role

The Agile Project Manager will support of a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience for the state. The Agile Project Manager will develop new process and methodologies for the product development leadership, consistent with the goals and objectives of the new Connecticut Digital Service. The work supports the Digital Product Manager in managing project scope and schedule, project status , change management, governance, role identification, and business communication with the stakeholders.

Experiences Required For This Role

Project Planning & Management At least 3 years of experience and use cases with the following:

• Defining project scope and schedule
• Focusing on regular and timely delivery of value and ensuring sprints are completed on-time
• Organizing and leading project status and working meetings
• Preparing and distributing progress s
• Communicating plan deviations
• Performing delivery planning for assigned projects
• Defining and managing a well-defined project management process
• Championing ongoing process improvement initiatives

Risk/Issue Management & Mitigation At least 3 years of experience and use cases with the following:

• Identifying and mitigating plans
• Resolving issues to keep the project moving
• Proactively avoiding risks
• Ensuring the team meets required policies
• Making recommendations for continuous improvement

Product Owner Support At least 3 years of experience and use cases with the following:

• Supporting the Product Owner in managing expectations for project deliverables
• Managing stakeholder communications
• Helping to implement an effective system of project governance

Team Management & Team Building At least 3 years of experience and use cases with the following:

• Assisting in team development while holding teams accountable for their commitments
• Removing roadblocks
• Assigning tasks to individuals and balancing the workload across teams
• Leveraging organizational resources to improve team and individual capacity for project work
• Ensuring team members are fully engaged in the project, making a meaningful contribution and encouraging a sustainable pace
• Motivating team members

Digital Platforms, Tools and Discipline At least 2 years of experience and use cases with the following:

• Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
• Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
• Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
• Using of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)

Knowledge, Skills, And Ability

Project Management

• Experience with Jira and Confluence
• Developing and supporting modern, agile product and project management processes
• Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
• Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
• Scoping, prioritization, and translation of technical and design tasks into delivery plans
• Government-specific task management
• Data-driven decision-making

Performance in Complex Situations

• Communication and collaboration with state-wide partners
• Clearing challenges for team members
• Comfort in blazing a path through an ambiguous work environment
• Judgement fitting to the ever-changing environment
• Ability to juggle multiple project workstreams

Service Design Team Building

• Supporting teammates’ skills and behaviors development and delivery
• A balance between strong domain expertise and flexibility
• Prioritization, organization, and triage in an independent environment
• Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
• Ability to maintain strict confidentiality
• Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications

Other Desirable Skills

• 2 years of user-centered design
• 2 years of user research and analytics
• 2 years of management/supervisory experience
• 2 years of customer relationship management platforms such as Salesforce
• 3 years of web content management platforms such as Sitecore

Administrative Considerations

The Agile Project Manager will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.

The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are located in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.

Use of State Resources: The contractor will share a dedicated office space and will be provided with all computer hardware and software needed to execute and perform the duties for this program.

Security/Privacy Considerations: Information accessible by the contractor may be sensitive, confidential or subject to the Privacy Act and/or HIPAA considerations. Contractor personnel must be familiar with and comply with the provisions of appropriate regulations and/or instructions. Signing of a confidentiality agreement will be required. Daily sign-in to the facility may be required. The contractor employee must always display an access badge while present in state facilities. A background check will be required.

Schedule

Days: Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No

Hours/Day: 8

Time Zone: EST

Shifts

Start Time

End Time

Description

Active

Shift 1

8:00 AM

5:00 PM

Yes

Qualifications

Type

Category

Qualification

Description

Competency

Required

Skills

Others

Project management

Proficient (4-6 Years)

No