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About The Position
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.
Requirements
- High school graduate or equivalent.
- Understanding of Bank operations preferred.
- Proficiency in Mentor Program, All required training and webinars in 90-day plan, GS3 Program, Precision, Integrated Teller – Advanced functions (split, cash advance, CC, etc.), CTR/MIL understanding, IVIEW, Product Knowledge, SCO, ATM Balancing, WITS/Wires – min. domestic, Risk Management Skill, Dual Control.
- At least one year of related experience/cash handling preferred.
- Previous Teller experience preferred.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Good typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
- Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
- Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
Responsibilities
- Perform efficient, effective, and accurate Teller functions.
- Receive and process deposits, loan payments, and negotiable instruments.
- Examine documents for endorsements and negotiability.
- Process transfers between accounts, credit card cash advances, traveler’s checks, official checks, and money orders.
- Verify and balance cash daily, detecting and resolving discrepancies promptly.
- Promote other Bank products to meet customer needs and strengthen relationships.
- Adhere to Teller procedures and compliance requirements.
- Establish and maintain effective business relations with clients, promptly resolving requests and inquiries.
- Operate online teller terminal and maintain customer information privacy.
- Maintain coordination and working relationships with area personnel and management.
- Assist area personnel and with training or orientation as needed.
- Keep supervisor informed of area activities, problems, or concerns.
- Complete required reports and records accurately and promptly.
- Attend meetings and training classes.
- Perform night drop functions and related clerical duties as assigned.
- Ensure work areas are clean, secure, and well maintained.
- Cross-sell Bank products and services.