Teletrac Navman Hiring for Customer Success Specialist Job at Sydney Full Time

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty.

As an integral part of the Customer Success team, you will be based in Sydney, Australia. This is a hybrid role that will require you to be in the office some days, but you will also have the option to work from home.

WHAT YOU WILL DO

Reporting to the Manager Customer Success – Channel & Migration, you will be required to proactively manage all retention, renewal and customer account activities to achieve a positive Net Revenue Retention (NRR) rate for your assigned channel partners and customer base. A key aspect of this role will be to manage the contract renewals, driving the migration from 3G to 4G.

Further responsibilities will include:

• Assess customers’ current level of service and help customers gain greater value from the solution

• Work with channel partners and their customers to increase usage of the solution

• Plan and organise your time effectively to allow an optimal frequency of outbound customer calls per day and to meet required contract metrics

• Proactively monitor customer ‘health’ during customer calls, including scheduled quarterly business reviews

• Update and manage SalesForce.com, the CRM tool for all your assigned customers, including detailed, current pipeline management

• Maintain an up-to-date understanding of our solution and the ability to position against competitors in the market

We believe in your potential – your ability to learn, grow and make an impact. And we believe in giving you the opportunity, accountability and visibility to do just that.

To be successful in this role, you will ideally be equipped with:

• Proven customer success and/or account management ability – minimum 3 years of relevant experience

• Experience working with a partner/reseller channel

• Experience with ROI business selling and operating expense management

• SFDC experience or equivalent CRM software required (including reporting)

• Prior SaaS solution experience with virtual customer management would be an advantage

• Previous experience working in the Transport or Telematics industries

• Working knowledge of GPS systems is an advantage but is not required

WHAT’S IN IT FOR YOU?

Teletrac Navman is a diverse business that has an open and inclusive culture, where you can grow your career through mentoring, training, “lunch n learn’s” and so much more. We value our community and offer up our time to assist with volunteering work and fundraisers. We take your wellbeing very seriously and offer company-funded healthcare as well as a chance for you to look after your mental health through an Employee Assistance Program (EAP) program.

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Orange County, CA, we have an international presence with additional offices in the United States, United Kingdom, ANZ and Mexico. Check our website at www.teletracnavman.com.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares. We offer flexible remote and in-person, open-space work options.