Teleperformance Hiring for Customer Service Representative – Toronto Office at Toronto, ON Full Time

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we Offer:
Work in a state of the art office that is centrally located with close/easy transit access

Restaurants/Shopping/Amenities within walking distance to the office

Paid Training

$16.50 /hr Fulltime

Employee Referral program – earn $500 for each person you refer, and we hire

Excellent medical, dental and benefits plans, Employee Assistance Program

Discounts/perks-gym membership, Costco, etc.

Internal career advancement opportunities

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Visit our careers page to see more career opportunities and learn about us!

https://careerseng-teleperformance.icims.com/jobs/intro

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Qualifications:
Sales experience in a high volume contact centre environment.

Computer literate with an ability to type 25 words per minute.

Multi-tasker in a fast-paced, high-energy and dynamic environment.

Excellent negotiator, listener and a quick learner with great objection handling skills.

Excellent English language skills.

Excellent verbal and written communication skills.

Availability between the hours of Monday to Saturday 9am-11pm.

High School Diploma or GED.

Must be 18 years of age or more and legally eligible to work in Canada full-time.

Responsibilities:
Work collaboratively as a team with a goal to achieve a high quality standard.

Work in a high call-volume contact centre answering an average of 100 calls or more.

Ability to connect with customers through conversations and provide financial solutions.

Build trusting relationships with customers understanding their needs.

Proactively offer appropriate solutions that create high customer satisfaction.

Exercise patience and empathy that resolve customer concerns.

Identify and maximize opportunities to cross-sell and up-sell to existing customers.

Adhere to our client’s policies, procedures and industry compliances.