Tekwissenllc is Looking for Application Production Support Analyst Full Time

Overview:

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a company who is a provider of banking and financial services. The company operates through two divisions, Retail Banking and Services, and Corporate and Institutional Banking

Job Description:

MISSION AND OBJECTIVES

• Application production support for Global Markets G10 Rates

MAIN RESPONSIBILITIES

• Using your knowledge and exemplary service skills to resolve business inquiries and ensure the accurate and timely escalation and resolution of the issues.
• Provide day-to-day technical expertise and operational support to obtain the highest degrees of production stability for trading applications.
• Support applications for end-to-end trade lifecycle including trade execution and booking, market data, risk management, etc.
• Trouble shooting issues using technology skills (reading logs, basic SQL) and working closely with Level 3 development team to manage resolution of application issues.
• Monitor and improve monitoring of the booking application suite and proactively fix potential issues.
• Work with Application Development teams to implement fixes and improve stability.
• Work with business, technology, and operations to manage competing priorities.
• Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting).
• Assist with identifying and implementing areas for improvement within existing operational and technical processes and maintain related documentation.

REQUIREMENTS

ESSENTIAL SPECIFIC REQUIREMENTS/Objectives :

• Excellent knowledge of financial products and trade lifecycle
• Strong trouble shooting skills, technical skills especially in the use of SQL
• Highly disciplined, self-starter with the ability to multi-task and juggle competing priorities with an extreme level of detail, accuracy, confidentiality, diplomacy, and initiative
• Good command of the English language. Fluency in second world languages is a plus.
• Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
• Must be willing and able to work flexible shifts (starting 7.30am ET or ending 7:00pm ET on different days)
• User focused and service oriented, with a proactive user approach
• Ability to work effectively as a member of a team, demonstrate a responsible work ethic, high level of professionalism and sound judgment
• Use of industry standard tools (Service Now/ITSM, Jira) is a plus

TRAINING AND OCCUPATIONAL EXPERIENCE

• Bachelor’s degree or foreign education equivalent in Computer Science or Engineering
• 5 years’ experience in an application support, Technology support or in a Service Delivery role particularly in the financial sector is preferred.

TekWissen® Group is an equal opportunity/affirmative action Employer (m/f/d/v) supporting workforce diversity.

Job Type: Full-time

Salary: $612.00-$614.00 per day