TEKsystems Hiring for IT Technical Support Specialist at Troy, MI Full Time

Description:

As a technical support specialist, you will be the frontline support for users that own, operate, and maintain kiosks and micro markets at the customer site. Primarily your job will be troubleshooting customer issues as it pertains to network connectivity and ensuring that the devices are configured properly to sit on a customer network. This could include troubleshooting network settings, what ports are open, working with a network team to ensure it has access to customer firewalls and other security measures. The devices must stay active while being compliant customer network configuration as well as being compliant with the required settings for our client to keep the machine up and running. All of these devices are running a base Linux OS and have proprietary software loaded on the OS to ensure customers have a seamless and consistent experience. This is the team they use to promote individuals into a variety of other IT teams including: Networking, programming, hardware and kiosk installs, Technical Sales, and Information Security. The issues you’ll be troubleshooting on the daily basis will be around:

-Bios settings

-Network configuration

-SMTP protocols

-Identifying ports on a router

-Understanding how routers work to diagnosis the issues at hand

-Sub-netting

-DNS settings

-Customer accounts and accessibility

Skills:

Technical support, Active directory, Customer service, Service desk, Networking Support, Support, Troubleshooting, Call center, Remote support

Additional Skills & Qualifications:

Need to have base networking knowledge combined with traditional EUS skillset. Candidates with educational backgrounds in networking, CCNA, and Network+ have been ideal in the past.

Needs to know: OSI Models, network troubleshooting, subnetting, static IP, SMTP, DHCP concepts.

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.