TEKsystems Hiring for IT Systems Engineer at Philadelphia, PA Full Time

Description:

The IT Systems Engineer provides tier 1 and 2 operational support for the company’s users, network, servers, and applications. The ideal candidate will have previous experience working in office and industrial environments, be able to support laptops, docking stations, desktops, servers, virtual hosts and machines, and manage firewalls, switches, and related components to ensure availability and security of the supported business applications. This position also participates in the implementation of policies and procedures to ensure consistency with company goals, industry best practices, and regulatory requirements. This role requires the ability to demonstrate knowledge across multiple areas of information technology and as such, will be a key team member on strategic or company-wide technology projects or issues. Experience with supporting Active Directory and Office 365 products and services is required. Experience across the Cisco Meraki technology stack is preferred.

The IT Systems Engineer is responsible for daily operational support, project support, system enhancements, and all related services including incident and change management, for multiple technology platforms and systems providing the organization with network services and continued communications internally, with our customers, and with service providers. Operational responsibilities include performing MACDs, troubleshooting and repair, managing vendors, maintaining high levels of system and user documentation, adherence to operational processes and policies, solution reliability, system security, compliance, and proactive monitoring through automated tools and testing. Knowledge of WAN/LAN technologies and protocols, including working knowledge of TCP/IP, servers, switches, firewalls, DNS, and DHCP are required to properly support the environment.
Additionally, this role may include other tasks as required to support the overall IT Technology service catalog and organizational goals. Experience managing external vendors and supporting resources is required including support and testing for system patching, hardware/software upgrades, system updates, and break/fix activities on all internally managed network equipment and systems.

Responsibilities by Percentage Breakdown:
1. Responsible for daily operational support, project support, system enhancements, and all related services including incident and change management, for multiple technology platforms and systems providing the organization with network services and continued communications internally, with our customers, and with service providers. Operational responsibilities include performing MACDs, troubleshooting and repair, managing vendor performance, maintaining system and user documentation, adherence to operational processes and policies, solution reliability, system security, compliance, and monitoring. — 35%

2. Work closely with vendors, outside expert resources, and internal technical and business resources to document and implement solutions and projects to improve the effectiveness of the organization. Ensure interoperability between the implemented solutions and other service providers (such as Cisco, AT&T, etc.), workstations, networks, firewalls, compliance, applications, etc. Assist in gathering and documenting business requirements. –15%

3. Act as tier 1 and 2 support covering operations during priority incidents and assist in the determination and documentation of root cause. — 10%

4. Provide workstation and infrastructure support for system patching, hardware/software upgrades, system updates, and break/fix remediation. – 10%

5. Maintain understanding and knowledge of the company’s applications, networks, and data system integrations and understand changes needed within the environment in order to anticipate business, customer, cross-system, cross-process, and cross-project impacts. –10%

6. Promote and provide user satisfaction and quality service for all users, internal and external. –10%

7. Be accessible 24×7 to support the IT team to minimize the impacts of incidents, changes, upgrades, and installs on the function of the business. Perform On-Call duties as assigned. — 10%

Skills:

o365, active directory, troubleshooting, Systems engineering, windows server, sonicwall, Cisco Meraki, Software Defined Networking

Top Skills Details:

o365,active directory,troubleshooting,Systems engineering,windows server

Additional Skills & Qualifications:

Knowledge/Skills:
a. Good oral and written communication skills.
b. Ability to work long hours under pressure during system outages and implementations.
c. Task Oriented individual with willingness to tackle issues.
d. Team Player.
e. Takes ownership of projects and completes them on time.
f. Ability to handle multi-tasking and frequently changing priorities
Technical Skills:
a. Experience with general networking concepts (LAN/WAN, TCP/IP, firewalls, switches).
b. Knowledge of wireless access and security technologies 802.11a/b/g/n, WiFi 5, WiFi 6, WPA2.
c. Experience with SonicWALL and Cisco Meraki technology a plus.
d. Experience deploying and supporting end users, workstations, servers, applications, etc.
e. Experience managing Active Directory, Office 365, and related applications and services.
f. Experience in using remote support and monitoring tools.
g. Advanced knowledge of Windows 10 and experience with Windows Server 2016/2019.
h. Demonstrated ability to perform coordination and problem isolation with telcos.
i. Experience with installation and support of international locations a plus.

Education:
a. Bachelor’s degree in Computer Science, Telecommunications, or similar field and/or equivalent related work experience of at least 3+ years in the administration and operation of a large-size business networks, especially multi-site.
Training:
a. Professional Certifications are preferred and may include a combination of Cisco, Microsoft, VMware, AWS, or a similar set of platforms and services.
b. Knowledge of at least one enhanced technology or platform focus area (e.g. SDN, NFV, etc.) are a plus.
c. Familiarity with ITIL processes are a plus.
Job experience:
a. At least 3-5 years of experience as a support specialist with a solid grasp of networking concepts. This position will require technical leadership, incident management, and solution deployment experience.

Experience Level:

Expert Level

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.