Log In
Sign Up
TechShare Group Hiring for Avocado Customer Service Representative at London, ON Full Time
TECHSHARE is a leading Salesforce development and implementation agency in Southwestern Ontario. We have a growing team dedicated to our flagship software, ‘Avocado’, a Recreation and Member Management solution built on Salesforce.
THE POSITION we are seeking to fill is for a Customer Service Representative on the Avocado team. As a CSR, you will be primarily responsible for ensuring our clients receive exceptional customer service and support.
Our Customer Service Representatives are required to obtain a Salesforce Administrator certification and will assist in the implementation and ongoing management of client applications and Salesforce environments.
*DAILY TASKS
- Provide exceptional customer service to clients.
- Serve as first-line support via phone, email, and ticketing system for Avocado.
- Monitor the ticketing system and resolve tickets in a timely manner.
- Adhere to support policies, processes, and procedures.
- Provide education and training to customers, as required.
- Create and edit Salesforce records, reports, and permissions (profiles and permission sets) upon client request.
- Complete projects such as Salesforce sandbox refreshes, Salesforce application deployments, and onboarding new clients as required.
- Configure Salesforce and TechShare proprietary applications upon client request.
- On call rotation as required.
EDUCATION AND EXPERIENCE
- Client-focused with a positive, service-oriented attitude.
- Ability to work independently with direction or as part of a team.
- Genuine interest in acquiring new skills. Ability to learn quickly.
- Salesforce experience and certifications are a benefit.
HOW TO APPLY
Please apply directly to this job posting. Include a PDF copy of your resume. Be sure to include your Trailblazer Profile!
*
Job Type: Full-time
Benefits:
- Casual dress
- Flexible schedule
- Work from home
Schedule:
- 8 hour shift
- On call
COVID-19 considerations:
All employees are currently working from home.
Education:
- Secondary School (preferred)
Related Jobs
CLEAR (clearmecom) Hiring for Customer Service Representative (MSY Airport) at New Orleans, LA Full Time
New Orleans, LAHIRING IMMEDIATELY Uncapped commission Top sellers have earned upwards of $4,000 per month. Commission amounts are based on individual sales....
Apply For This JobiComply Hiring for Remote-Based Customer Support Specialist at Winnipeg, MB Full Time
Canada, Winnipeg, MBAbout the Company As a quickly growing tech company, iComply is looking to hire a remote-based Customer Support Specialist to...
Apply For This JobFarber Hiring for Document Administrator at British Columbia Full Time
Canada, British ColumbiaCompany Information One of Canada’s oldest and most respected debt solution providers. We help people and businesses get out of...
Apply For This JobCentral Precast Hiring for Inside Sales Representative at Ottawa, ON Full Time
Canada, Ottawa, ONLocated in Ottawa, Ontario, Central Precast was established in 1956 and began manufacturing precast concrete products for the general construction...
Apply For This JobGOrendezvous Hiring for Bilingual Customer Service Agent at Montréal, QC Full Time
Canada, Montréal, QCThe person we are looking for enjoys taking care of our current and potential clients, whether through chat, email, or...
Apply For This JobAccessCare Hiring for Customer Service Rep at United States Full Time
United StatesThis position is fully remote customer service. NO SALES. NO COLLECTIONS. NO RETENTION. Our mission of providing care to the...
Apply For This JobJob Overview
-
ID: 227253
-
Date Posted:
-
Location: Canada, London, ON
-
Job Title: TechShare Group Hiring for Avocado Customer Service Representative at London, ON