Techbuyer Hiring for Customer Service at North Vancouver, BC Full Time

Looking for a Sales Support / CUstomer Service role in a standout business?

– Apply now & read on !!!!!

Benefits:

• Working for one of the fastest growing Businesses in our secotor !
• Working for a business that is currently winning industry awards!
• Highly Competitive Salary & strong Career Growth
• Healthcare
• Pension

Techbuyer is a market leader in the refurbished IT hardware sector.
We have 16 years of success behind us, revenues over £50 million, and locations in Canada, UK, USA, Australia, New Zealand, France & Germany.
Our increase in headcount has averaged over 23% for the last three years, and we’re one of the fastest growing companies in our industry.
In 2021 alone numerous awards were achieved which are a reflection of our dedicated teams, including the Queen’s Award for international trade in the UK.

We are committed to providing you with an environment where you can progress and succeed in, with continuous training programmes.

Due to our operational expansion, we now have an opportunity to recruit in Vancouver Canada.

We are keen to speak to you whether you have supported a Sales team before or not – we very much value a ‘can do’ attitude and value a ‘keen to learn’ perspective.

We are currently looking for a confident and friendly Online Sales Support Administrator to join our team in Harrogate !

The Role:

We have a busy Sales office at our North Vancouver, selling new and refurbished IT parts and systems to Brokers, Resellers, and End Users.

We are looking for someone with a strong work ethic, the ability to engage with colleagues and customers in a professional but down to earth, friendly manner; someone who wants to give our customers the best possible experience of our company and service; and who can communicate patiently and positively with workmates in our Sales, Purchasing, RMA and Warehouse departments.

Hours of work are 9am – 6pm Monday to Friday with an hour for lunch.

Role Responsibilities:

• Handling all incoming customer enquiries by phone, email and LiveChat
• Creating and maintaining excellent relationships with customers
• Developing a good understanding of product ranges
• Discussing orders with customers to meet requirements
• Dealing with couriers and outgoing/ incoming delivery enquiries
• Assisting other departments regarding the sales process
• Verifying the validity of customer information, checking company status
• Responding to customer RMA requests
• Communicating with different teams within the business to resolve any post-sales issues for customers

Essential role requirements:

• Attention to detail
• Computer literacy
• Accuracy when inputting data
• A methodical approach to problem solving and ability to use your own initiative
• Ability to use your time wisely and efficiently
• Ability to work under pressure, prioritising your workload and multitasking
• Excellent communication skills

Desirable Skills and Personal Qualities:

• Confident, professional manner
• A happy and relaxed attitude
• Previous Sales or Sales Support experience would be an advantage but to reiterate, not a necessity
• An understanding of the Sales process, in particular that of the IT industry – again, this is desirable but not necessary.
• A ‘can do, no quit’ attitude is most welcome!
• Using good judgement and professionalism to build relationships with customers and colleagues
• Easy-going and good humoured
• Enjoy working in a busy and energetic environment

Job Types: Full-time, Permanent

Salary: $40,000.00-$50,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
yes we follow all the guidelines

Ability to commute/relocate:

• North Vancouver, BC V7P 3P9: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (required)