Tech Observer Hiring for Training Coordinator Job at South San Francisco, CA Full Time

The general purpose of this role is to coordinate the successful implementation of various training programs and initiatives as well as operations and activities for special projects, product launch activities, etc. The position will work within a learning and development team made up of managers, trainers, operations, digital and administrative staff. These teams work closely with internal and external partners/stakeholders to ensure alignment and delivery of training programs within organizational objectives.

Key Accountabilities:
1. Lead the planning and execution of the logistics required for the assigned training events including scheduling and coordinating reservations, all communications, production and dissemination of training materials, ordering meals, and tracking participation for timely and effective training implementation.
2. Create and manage project plans that identify the scope & timelines of a training/project and keep the team updated on progress through multiple touch points and clear communications.
3. Schedule program presenters/facilitators and assist with preparatory meetings. Contribute virtual production expertise to shape and design the final program.
4. Set up and manage the training environment for the assigned training programs (in-person, virtual, and hybrid) including room set up and tear down, availability and operability of the right technologies and modes of training delivery, and anticipating the needs of the facilitator and participants.
5. Identify and share opportunities for continuous improvements including summarizing and sharing participant feedback.
6. Seek and gather information from management, employees, and other departments regarding the effectiveness of completed training courses and identify opportunities for improvement.
7. Proactively learn new training methods and techniques and use the knowledge to prepare and coordinate future training sessions.
8. Partner with Trainers to communicate T&D training offerings to learners and provide information on benefits to encourage participation.
9. Establish and maintain relationships with internal stakeholders and external suppliers to accomplish shared objectives; navigate and communicate smoothly across a broad network.
10.Use knowledge of the customer (i.e., T&Ds end user), business, and industry to make informed decisions.
11. Track the budget for assigned training programs including coordination with external vendors on payments and expenses. Ensure any variances against the approved budget are highlighted to Sr. Management on time.
12.Partner with T&D Operations to support the development, approval and management of RFPs, SOWs, and vendor contracts. Track progress against standards and timelines.
13.Project manage complex, important training initiatives and meetings integral to the business that involve multiple stakeholders to ensure the team functions at a high level.
14.Support the team and department in managing various projects. This can include developing and deploying of communications, presentations, attendance reporting, web content publishing and updates, online/live/virtual class enrollment management (Cornerstone, Nucleus), and other communication platforms.
15.Support department processes and procedures including but not limited to data entry (for the live database), course credit, and survey reporting.
16.Support consistent onboarding of new team members.
17.Complete all compliance training requirements. Reinforce with the team the importance of adhering to compliance policies. Raise questions proactively and seek advice as needed.

At the Sr. level:
Incumbents in the Sr. Training Coordinator role are expected to demonstrate a higher level of leadership, impact and experience than what is expected in the Training Coordinator role. Independent decision making; autonomy in areas of expertise, bringing strategic perspective based on experience. They are expected to:
Consistently mentor CMG Training & Development employees.
Contribute to an environment of continuous improvement: Identify, develop and implement projects and processes to improve training quality.
Be involved in higher-level stakeholder management.
Utilize expertise and experience to support *** stakeholders.

Key Competencies:
1. Achieving Results – Is goal-directed, persistent; driven to achieve objectives – Holds self and others accountable for results – Aligns behaviors to support the goals
2. Communication – Reads verbal and non-verbal cues of others – Uses appropriate methods or approaches to communicate with others – Keeps others informed
3. Teamwork and Collaboration – Cooperates and supports colleagues to be successful – Provides and solicits input and information – Establishes and leverages relationships
4. Technical and Business Expertise
– Is acknowledged as an expert in the organization and acts as an advisor to
those within and outside of CMG Training & Development – Understands the challenges faced by *** and creates programs to address the same

Qualifications & Experience:
(Hiring manager to review and update as needed.)
– Bachelors Degree is required – 3 or more years work experience – Must demonstrate previous work experience in administration, project
management or training and development preferably gained within biotechnology
or pharmaceutical industries – Proven track record of meeting or exceeding objectives and goals – Business travel by air or car is required for regular internal and external business
meetings

Job Types: Full-time, Contract

Pay: $60.00 – $65.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• South San Francisco, CA: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location