TeamHealth Hiring for Software Support Engineer at Knoxville, TN Full Time

TeamHealth has ranked three years running as “The World’s Most Admired Companies” by Fortune Magazine and one of America’s 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.

This Position is Remote

The Clinical Solutions Services department supports the delivery of services through innovative solutions incorporating reliable services and efficient technologies. In support of this mission, the Software Support Engineer participates in the on-going maintenance and enhancement of technology in a very collaborative environment with cloud and on premise solutions.

Key Duties and Responsibilities:

• Monitor incoming issues from ticketing system, emails and other channels; troubleshoot and resolve problems
• Implement minor enhancements to software systems
• Test solutions to ensure compatibility and integration
• Collaborate directly with Architecture/Solutions Engineering and other technical and non-technical stakeholders in the support of cloud-based and on-premises solutions
• Assist with engineering resource on proofs of concept and projects that are leveraging cloud based technologies
• Build and maintain relationships across departments
• Work with team to provide guidance and make recommendations on changes required throughout the design, testing, and implementation process
• Work with management, architects, and engineers to develop artifacts
• Self-manage in a way that allows flexibility to support multiple projects at any given time
• Support the development of a structured, standardized, and consolidated set of services that optimally support business processes and applications

Key Qualifications:  

• Associate’s degree in STEM area or equivalent experience required
• IT experience required
• Cloud (IaaS, PaaS, SaaS) services and solutions a plus
• Working knowledge of Microsoft PowerShell, or other scripting languages
• Some software development experience
• Experience with Okta, ADFS, certificate and domain management is preferred
• Good organizational, task, and time management skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Basic understanding of infrastructure technologies – Server, data store, network, storage, and management technologies
• Healthcare IT experience is a plus

Key Qualifications:  

• Associate’s degree in STEM area or equivalent experience required
• IT experience required
• Cloud (IaaS, PaaS, SaaS) services and solutions a plus
• Working knowledge of Microsoft PowerShell, or other scripting languages
• Some software development experience
• Experience with Okta, ADFS, certificate and domain management is preferred
• Good organizational, task, and time management skills
• Self-motivated and able to work across diverse technical and non-technical teams
• Good written, verbal and interpersonal communication skills
• Basic understanding of infrastructure technologies – Server, data store, network, storage, and management technologies
• Healthcare IT experience is a plus