Team Global Express Hiring for Customer Success Partner at Banksmeadow, New South Wales, Australia Full Time

About Team Global Express/TGE (formerly TOLL):

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider.

An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

It’s a really exciting time to be joining TGE, investment in our business is currently unprecedented as we continue to expand our portfolios.

What You’ll Do As a Customer Success Partner

As a Customer Success Partner, you will be responsible for partnering with a small number of our more strategic customers, helping them to achieve their desired service outcomes. You’ll develop a deep understanding of your customers, their industry & how best TGE can continue to provide them top-class services.

You’ll identify and implement improvement strategies, utilising data-driven, problem-solving approaches. You’ll monitor, & present service performances, whilst continually addressing any ongoing service failures, investigating root causes, and putting in place corrective actions.

What are we looking for in a Customer Success Partner? What’s important?

• At least 12 months experience preferably working with complex customer solutions
• Positive, customer-centric mindset and strong interpersonal skills
• Adept at structured problem-solving, ing, data analysis (advanced MS Excel), developing & effectively communicating insights
• Ability to influence and manage stakeholders
• Excellent planning, organising, and time management abilities
• You have a ‘curious’ mindset, and genuinely passionate about continuous improvement
• Australian car drivers license is required

Extra Points For The Following (but Not Essential)

• Prior experience within logistics/supply chain type sectors
• BI tools (e.g., PowerBI) & familiarity with Salesforce Sales Cloud
• Familiarity with Continuous Improvement methods & tools
• Degree qualified

Why TGE?

• Recognised by LinkedIn as being one of the top 10 Australian companies to grow your career (2023)
• Competitive salaries, 82% of our employees considered salaries competitive/high (Seek)
• Laptop and mobile provided
• Up to 14 weeks paid primary carers parental leave
• Superannuation for unpaid parental leave up to 12 months (additional 6 months for extended care)
• Uncompromising dedication to the safety of all our employees
• Staff discounts via the likes of Coles Express, G’Day Rewards, Officeworks & Hertz etc.
• Onsite/End of Trip Amenities (Parking, showers, breakout rooms, change rooms, lockers etc.)
• Excellent career development/advancement opportunities
• Learning & Development, currently implementing our very own training academy
• Employee Recognition & Rewards Programs
• We offer our staff an employee assistance program, encouraging well-being & mental health
• Nominated ‘Best Carrier’ (NORA Solution Partner Awards)
• Official logistics provider for FIFA’s Women’s World Cup
• Supported by Allegro Funds (Australia’s largest transformation private equity firm)
• Our sector is very secure, much sought after, growing, and worth over $115 billion AUD every year
• Awarded ‘Leader within Environmental, Social & Governance (ESG)’, by the Australian Logistics Council
• Strong Corporate Social Responsibility (CSR) business model

Seeing responsibilities and competencies laid out on paper can be sometimes confronting, imposter syndrome can creep in and mess with your confidence. At TGE there is no such thing as the ‘perfect candidate’.

TGE has a ‘four days working from the office’ policy.

Please apply if this is a role that would make you excited to come to work every day!

Diversity and Inclusion

We celebrate difference.

Why Team Global Express – Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit About – Team Global Express