Team Global Express Hiring for Business Analyst at Tennyson, Queensland, Australia Full Time

About Us

Team Global Express is an Australian-owned logistics business driving more sustainable transport solutions for our customers. Built on a 130-year-old history, our innovative thinking, assets, and capabilities support national interests, helping businesses operate efficiently. Our dynamic teams deliver across an expansive road, rail, air, and sea network, providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Team Global Express is led by Christine Holgate, Group CEO, and backed by Allegro Funds, Australia’s most awarded transformation and turnaround private equity firm. Our organisation is undergoing transformation across the business and now is a great time to join to make this role your own.

About the Role

As a Business Analyst at Team Global Express, you’ll be the driving force behind enhancing our customer experience. Dive into the world of data by managing the collection and organisation of invaluable customer and operational information for our Voice of Customer (VOC) program. You’ll help refine our CX platform while contributing to survey program development.

The aim is to ensure rich, accurate data is fed into the VOC program, paving the way for deep analysis and actionable insights. Master the intricacies of customer data, tackle data quality challenges head-on, and keep an eye on vital metrics like feedback response rates and survey dropouts.

Collaborate with stakeholders to take the VOC program to new heights by identifying and incorporating fresh data sets. Together, we’ll unlock the full potential of our customer experience strategy.

Primary Duties & Responsibilities

• Embrace a customer-focused mindset, making them the priority in all activities.
• Actively contribute to improving customer advocacy (NPS) and satisfaction (CSAT) to meet business goals.
• Forge strong connections across Team Global Express Business Units and internal stakeholders for a unified VOC program.
• Liaise and collaborate with business stakeholder to classify, define and align business information and implement data quality standardisation.
• Guarantee comprehensive and robust data by establishing and maintaining reliable data sets, tools, and processes.
• Proactively review, test, and resolve data quality issues, implementing measures to prevent future occurrences.
• Acquire, transform, cleanse and standardise data using a range of techniques to support the specific insight investigations.
• Create and maintain top-tier customer surveys and invitations, sharing knowledge and insights for an exceptional customer experience.

About You

To be successful in this role, you are attentive to detail and driven by curiosity, enthusiasm, and initiative. With a customer-centric mindset, you easily build rapport, communicating confidently at all levels. Showcasing sound judgment and commercial acumen, you are flexible and adaptable to change. Thriving in fast-paced environments, you can meet tight deadlines while working collaboratively as a team player. Your ability to see both the “big picture” and the finer details sets you apart as the perfect fit for this role.

In addition, you will need to have:

• A relentless focus on improvement, which means you are analytical, and data led.
• Previous experience in data process improvement and a strong track record in data quality enhancement.
• Demonstrated ability to analyse, interpret, and present data effectively.
• Advanced skills in Microsoft Excel and PowerPoint for data analysis and presentation.
• Strong communication skills and the ability to build and maintain relationships with stakeholders across the organisation.
• You are comfortable with a fast-moving environment which is undertaking both build and improvement at the same time.

Why Team Global Express (TGE)

At Team Global Express, you’ll thrive in a secure, high-growth sector, with our strong commitment to safety, environmental, social, and governance principles. Experience a supportive work environment, generous benefits, and a corporate culture that values social responsibility.

• LinkedIn’s Top Companies of 2023 in Australia.
• Competitive salaries – 82% of employees find salaries competitive/high.
• Excellent career development and progression opportunities.
• Up to 14 weeks paid primary carers parental leave.
• Staff discounts: Coles Express, G’Day Rewards, Officeworks, Hertz, etc.
• TGE offers well-being and mental health services for all employees.

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To find out more about us, visit https://www.tgexpress.com.au/careers

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.