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Transportation / Logistics / Transportation / Logistics
TDS Telecom Hiring for Specialist-Consumer Order Management (Remote) at Remote Full Time
Full Job Description
Overview:
Required Qualifications
Other Qualifications
Benefits
As the Specialist-Consumer Order Management, you will be primarily responsible for managing order fullfillment tasks related to consumer wireline within Order Processing & Coordination. This position will be responsible for processing service orders in one more of TDS’ fullfillment systems including but not limited to MetaSolv, Siebel, INAT, RNW, SABRE, DESI, multiple porting systems.
These duties can include verification of order accuracy, coordination of order updates and telephone number porting requests, managing online customer product and service requests. In addition, this position will support minimal outbound calling needs as process dictates. This team will place orders and care for all follow-up tasks required in the order process. This position is also responsible for working with TSS, Consumer Sales, Financial services, Work Force Manangement, and other back-office provisioning teams to ensure that customer orders and requests are processed timely and accurately. Tasks this team will care for may come from both internal and external customers. Utilizing standard practices and procedures, this position will be able to perform each assigned function consistently regardless of which order type or geographical territory they are supporting.
This position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.
The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards.
TDS provides communications services for more than 1,100 rural and suburban communities in the United States. The company employs more than 3,300 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. (TDS Inc.), a Fortune 1000® company [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Telephone and Data Systems, Inc. has been named to several Forbes lists, including America’s Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com for more information.
Responsibilities:
- Process Orders submitted for by the Consumer Wireline teams including ILEC Residential Porting In. Manage order corrections and updates requests via multiple workqueues throughout order life cycle. Applications utilized include but are not limited to Siebel, Aspect, Right Now Web, SABRE, INAT, MetaSolv, Excel, CST, RMS, DESI.
- Make outgoing calls as necessary for order coordination or to communicate proactively with customers.
- Keep up to date on all systems, procedures, products and services involved in consumer wireline order process.
- Participate on special projects as assigned by MSCO CCO Leadership.
Qualifications:
Required Qualifications
- Associates degree (or higher) -OR- 2+ years professional work experience -OR- current military service or prior military service with honorable discharge.
- Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
- 3+ years customer service
- 3+ years data entry experience
Other Qualifications
- Working with Consumer products & services.
- Excellent interpersonal communication skills (i.e., verbal, written, listening)
- High level of accuracy and attention to detail.
- Ability to establish and maintain excellent working relationships with peers within MSCO and TSD
- Time management skills
- Ability to adapt to rapid changes
- Proactive problem-solving skills (i.e. customer complaints, order issues)
- Manages multiple tasks & prioritizes well
- Working knowledge of Contact Center Applications
- Working knowledge of Microsoft Suite of products
- Ability to type 45 words per minute
- Experience in working in Team Environment
Benefits
Associates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here.
At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!
Pay Range: $18.67 – $28.01