TBEI Inc/ Crysteel Hiring for Customer Service Representative at Lake Crystal, MN Full Time

Job Description: Customer Service Representative

Primary Duties:

To provide direct support to both the Crysteel Inside Sales Team and Warranty Team, in pursuit of exceeding sales and warranty company goals. Timely completion of Warranty Claims and processing Purchase Orders and all other duties assigned to the teams.

Job Summary:

Ø Receive calls for Warranty and Sales, and resolve or respond same day.

Ø Provide customer service by providing feedback on order ship dates, pricing, lead times, customer complaints, and troubleshooting.

Ø Ensuring warranty resolution is communicated effectively and timely to customers.

Ø Responsible for meeting customer needs by providing technical support and problem solving

Ø Communicating customer needs and expectations effectively to all internal parties to ensure customer expectations are met and exceeded.

Ø Process in a timely manner: Warranty RMAs, Parts quotes, and Orders according to Syteline instructions. Goal is less than 24 hours.

Ø Maintaining unwavering integrity, professional attitude and positive energy while dealing with all customers.

Tools Used: Computer, Laptop computer, MS Office (software), printers, copiers, calculator, and telephone

Job Requirements:

1. Experience in Customer Service in a manufacturing business preferred.

2. Ability to deal calmly and effectively with customers promoting positive company image.

3. Strong technical skills / reasoning and independent decision making skills.

4. High energy and enthusiasm – not easily discouraged.

5. Proficiency in computer applications (Microsoft Office and Excel) is required

6. Preferred basic understanding of truck chassis and related equipment.

7.Technical knowledge (hydraulics, steel, chassis etc.) and strong technical reasoning abilities.

8. Strong product knowledge preferred (ie hydraulics/pneumatics, hoists, bodies, electrical, etc)

9. Ability to attend and participate in required company meetings.

10. Company knowledge (warranty procedures, company history, product line, sales, and design procedures).

Job Type: Full-time

Pay: $20.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Ability to commute/relocate:

• Lake Crystal, MN 56055: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person