Tasmanian Government Hiring for Customer Service Officer Job at Hobart Full Time

Following an announcement by the Tasmanian Government, a Public Health Direction was issued on 10 September 2021 requiring that all Health Workers are vaccinated against COVID-19. This step is critical in protecting both our health workforce and vulnerable Tasmanians in our care.

Applicants for any position within the Department of Health must be prepared to be vaccinated against COVID-19 as a condition of their employment.

Salary

$57,305 to $61,704 pro-rata per annum

Classification

General Stream Band 2

Award

Health and Human Services (Tasmanian State Service) Award

Period of Employment

Fixed term, casual, shift work, working as and when required commencing ASAP for a period of 12 months.

Location

Royal Hobart Hospital

Duties

Provide efficient administrative and/or reception services to Inpatient Service Unit, utilising a range of software packages and office equipment, in accordance with established Agency policy, guidelines and procedures.

In the role of Customer Service Officer (Relief) you will:

• Provide efficient administrative and clerical support to a unit/department/service, including word processing, spreadsheet, database and e-mail services.

• Undertake telephone and reception duties as required and ensure the prompt, sensitive and confidential handling of enquiries and routine matters.
• Maintain client records, both electronic and paper-based, and maintain and review an effective filing system, including archiving, that ensures the confidentiality and safe keeping of client files.
• Ensure an efficient flow of information to and from the unit/department/service, prepare basic correspondence and assist senior staff in preparing documents such as reports, policies and responses to requests for information.

Essential Requirements

The Head of the State Service has determined that the person nominated for this job is to satisfy a pre‑employment check before taking up the appointment, on promotion or transfer. The following checks are to be conducted:

1. Conviction checks in the following areas:

a) Crimes of Violence
b) Sex Related Offences
c) Serious Drug Offences
d) Crimes involving dishonesty

2. Identification check

3. Disciplinary action in previous employment check

Applicants should note that, for a period of six months from the date of publication, this selection process may be used to fill subsequent or similar vacancies.

How to apply

Applications will only be accepted online. This ensures important questions about you are answered.

You will be prompted to complete an online application form, complete/upload your selection criteria responses and attach your resume. Please note that attachments must be in Microsoft Word or PDF format.

Referee details are submitted as part of the online application so make sure you have the contact details for two referees before applying.

Important information

The email account you provide when making job applications will be used in correspondence to you. It is important that this is kept up to date and monitored regularly.

To update your email address (or contact number), log in to www.jobs.tas.gov.au and look for “Existing applicant login” where you can update your details.

For further information contact

Jenny Burgess
Team Leader – Admission Clerks
Phone: (03) 6166 6863

Email: [email protected]

Better health and quality of life around Tasmania.

Visit us at www.ths.tas.gov.au