TaskUs Hiring for Healthcare Verifications Customer Service Representative – Work from Home at Dallas, TX Full Time

$1000 stay bonus for completing the seasonal project! Get extra spending money before the Christmas holiday season! Paid out on 12/22!!

It started with one ridiculously good idea – Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that’s something you want to be apart of, apply today!

What does a Healthcare Verifications Customer Service Representative really do?

Think of yourself as someone who will be the first point of contact owning and solving customer issues from start to finish, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like being a Healthcare Verifications Customer Service Representative.

As a Healthcare Verifications Customer Service Representative, you will work with and guide customers (via phone, chat and/or email) as you troubleshoot software and/or device issues and deliver fast customized solutions. You will work with customers to solve problems and create support tickets in order to provide the fastest and easiest resolution while delivering an incredible experience.

Do you have what it takes to be a Healthcare Verifications Customer Service Representative?

As a Healthcare Verifications Customer Service Representative, you will…

• Research and resolve issues ed by the client’s end-users via phone, email, and chat support.
• Manage and maintain a test lab of devices running services to be used for reproducing customer issues.
• Document all information on customer interaction according to standard operating procedures.
• Answer inbound calls & make outbound calls to welcome, service, and respond to Medicare or Value-based Care customer questions.
• Educate and recommend Value-based Care physician networks and schedule appointments as necessary.
• Document correspondence, process requests and update account history with results according to quality processes and procedures.
• Perform data entry, match, and verify documents to appropriate accounts to ensure up-to-date and accurate information.
• This is a seasonal project running until December 7th

Requirements:

• Must have a smartphone device for authentication when logging into the company tools
• Must be willing to complete assessments that include a typing test, minimum requirement is 25 wpm
• Great communication skills, written and orally
• Demonstrate strong abilities to work independently
• Must be adaptable and flexible, demonstrating abilities to work with process and information changes
• Must be at least 18 years of age
• Must have at least a High school diploma or GED
• Must be willing to participate in a background screening

Recommended:

• Experience with customer service via phone, email, and live chat support.
• Experience in customer service, Healthcare, sales, billing, collections, or technical support role.

About Us:

We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long-term success through innovation and technology—powered by ridiculously smart people.

In addition to our truly #Ridiculous culture, you’ll enjoy benefits like:

• Outstanding Medical, Dental, Vision and Prescription plans
• 401k Match
• Pet Insurance
• In-house Wellness Coaches
• Hundreds of Discounts with the Brands you Love and Use

TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever-changing world.

TaskUs currently has over 50,000 employees around the world with offices across the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer. Life is better with Us! Find out what it means to work for a company that puts People before Profits!

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

Job Types: Full-time, Temporary

Pay: $15.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Work Location: Remote