Tasco Appliances Hiring for Customer Service Representative at Toronto, ON Full Time

Position: Customer Service Representative (permanent, full-time, fully remote)
Compensation: Competitive pay and bonus structure
Benefits: Comprehensive health and dental benefit plan

The Customer Service Representative (CSR) provides professional and courteous service and resolves customer issues in a timely and efficient manner. The Customer Service Representative is responsible for serving customers in via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. The CSR provides positive company experiences to all customers.

Job Duties

• Provide superior customer service over phone and email, maintaining a friendly and professional demeanor at all times.
• Review and confirm all details related to the customer issue (eg. Invoice, customer, product, issue, manufacturer’s warranty, non-warranty).
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary
• Resolve or escalate customer concerns related to parts needed, manufacturer’s involvement, back orders due to parts, or delivery issues.
• Booking Service calls under manufactures warranty and extended warranty, ensure all information is correct with full name and address
• Assist customers in getting a Return Authorization (RA) from the manufacturer should the appliance be damaged, defected or serviced multiple times as per an authorized service centre.
• Assist a customer in obtaining compensation i.e. damage allowance or gift certificates if they are willing to keep the product
• Complete paper work for customer exchanges or returning a product
• Update customer notepad in the system to record all calls to customer service
• Locate original orders including quotes and any packing slips should the customer claim they have received something in error
• Complete follow up calls.
• Process necessary paperwork to rebate customer service charges
• Complete other assigned tasks as required.

Requirements

• Secondary School Diploma required.
• 2 years customer service experience in appliance industry an asset
• Strong Team player
• Strong customer service and troubleshooting skills through phone and email
• Ability to perform in an environment with frequent interruptions and short deadlines.
• Positive, friendly demeanour.
• Ability to effectively use investigative questions techniques to resolve problems.
• Attention to detail, and able to meet deadlines under time pressure.
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Proven data entry and typing skills

Physical Demands:

• Able to move with ease throughout; sitting, standing, walking intervals.
• Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability, please advise Human Resources.

Job Types: Full-time, Permanent

Salary: From $40,000.00 per hour

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Paid time off
• Store discount
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday