Tampa General Hospital Hiring for Patient Experience Coordinator at Tampa, FL Full Time

Serves as an internal consultant to organizational leaders and departments to improve patient satisfaction and the patient experience. Is well versed in patient satisfaction measurement, statistical analysis, process improvement, survey administration, CMS regulations, national best practices and other topics related to patient satisfaction. Reviews and analyzes data from a variety of sources related to patient experience and makes recommendations to operational leaders to improve performance. In conjunction with operational leaders, develops short and long term goals and action plans for improving the patient experience. Teaches and facilitates individual and group workshops on data acquisition and analysis, communication skills, service recovery, patient satisfaction, patient and family centered care. Works with Administration, Human Resources, units and service lines to develop local and organization wide service excellence programs to improve patient satisfaction. Performs job duties in accordance with the mission, vision and values of Tampa General Hospital and the principles of quality improvement.

• Bachelor’s degree required.
• Master’s degree preferred in nursing, communications, psychology, health care administration or other related field.
• Three to five years of experience in patient satisfaction, patient relations, process improvement, customer service or other related field.
• Excellent communication skills, both written and oral. Excellent interpersonal skills including team building, individual and group performance improvement and crucial conversation.
• Strong computer skills in Microsoft Excel, Word and PowerPoint.
• Ability to analyze and interpret patient satisfaction and other organizational performance data.

Primary Location

Tampa

Work Locations

TGH Main Campus

Eligible for Remote Work

On Site

Job

Office/Administrative/Clerical

Organization

TGH – Hospital

Schedule

Full-time

Scheduled Days

Monday, Tuesday, Wednesday, Thursday

Shift

Day Job

Job Type

On Site

Shift Hours

8:00 am – 4:00 pm

Minimum Salary

66,539.20

Job Posting

Feb 27, 2024, 12:41:34 AM