Serves as an internal consultant to organizational leaders and departments to improve patient satisfaction and the patient experience. Is well versed in patient satisfaction measurement, statistical analysis, process improvement, survey administration, CMS regulations, national best practices and other topics related to patient satisfaction. Reviews and analyzes data from a variety of sources related to patient experience and makes recommendations to operational leaders to improve performance. In conjunction with operational leaders, develops short and long term goals and action plans for improving the patient experience. Teaches and facilitates individual and group workshops on data acquisition and analysis, communication skills, service recovery, patient satisfaction, patient and family centered care. Works with Administration, Human Resources, units and service lines to develop local and organization wide service excellence programs to improve patient satisfaction. Performs job duties in accordance with the mission, vision and values of Tampa General Hospital and the principles of quality improvement.
Primary Location
Tampa
Work Locations
TGH Main Campus
Eligible for Remote Work
On Site
Job
Office/Administrative/Clerical
Organization
TGH – Hospital
Schedule
Full-time
Scheduled Days
Monday, Tuesday, Wednesday, Thursday
Shift
Day Job
Job Type
On Site
Shift Hours
8:00 am – 4:00 pm
Minimum Salary
66,539.20
Job Posting
Feb 27, 2024, 12:41:34 AM
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