TalentZök Hiring for Customer Care Representative – Transportation at Long Beach, CA Full Time

Overview

Are you looking for a new career opportunity with an exciting company! Then we’ve got the right team for you! In this role, you’re responsible for the duties listed below.

Immediate opening for a Customer Care Representative – Transportation in Long Beach, CA who possesses:

Top 3

2+ yrs. Customer Service in Logistics/Transportation

Understand terminology of Ports/Demurrage/Logistics/BOL’s

Strong Communicator and positive attitude

Email resumes to [email protected] or call 424-488-7106

Full Description

The Customer Care Representative is responsible for order creation and communicating professionally, timely, and with concern for the company’s internal and external customers.

Responsibilities

Principal point of contact with assigned customers to take orders, communicate schedules, plan the logistics and resolve service issues

Establish and maintain positive working relationships with customers by using proper etiquette; must represent the company in a professional manner

Interface with customers ERP systems (e.g. SAP)

Coordinate loads internally with other departments which includes but not limited to: Coordinating with Transportation for pick-ups/deliveries, coordinating with Transloading for heating/loading requirements, and coordinating with Depot for staging/loading/heating requirements

Responsible for producing or providing all required documentation to each Department in for operating departments to properly perform their required tasks

Provide POD and back-up documentation for any requested order

Produce Material Handling invoices and work to ensure they are correct. This includes posting these orders in VTC system which must accurately maintain Customer inventory records

Maintain positive and productive relationships with Customers and with all members of our Company

Coordinate logistics with outside carriers

Provide monthly inventories as prescribed per Customer request

Oversee transportation paperwork process for terminal; rating, data entry, and billing

Utilize GPS software to track truck shipments

Handle administrative duties of terminal, serve as backup for terminal supervisors

Other duties and projects as assigned

Requirements

High School diploma

Must be well organized and have good follow-up skills

Accurate and detail oriented

Skilled at working diplomatically with customers and employees

Good communicator. Able to communicate effectively in English (Spanish is a plus) both verbally and in writing, using proper grammar, punctuation, and spelling

Strong teamwork skills. Able to maintain positive and productive relationships with customers and fellow team members

Have a positive, non-argumentative, and well-mannered demeanor and be able to communicate effectively with customers and other team members

Critical thinker, able to improve processes and procedures

Able to work in a fast-paced environment with shifting priorities

Hourly pay rate range – $23 – $26 hr.

For immediate and confidential consideration, please email your resume to [email protected] or call 424.488.7104.

More information can be found at www.Talentzok.com.