Talentifyio Hiring for Remote Customer Service Representative ($ – $ / hour) at United States Full Time

Insight Global is hiring for Outbound Customer Service Representatives to join one of our large healthcare call center teams. They will be reaching out to offices to confirm patients and providers and requesting medical records for particular dates of service. This is primarily outbound but will involve minimal inbound calls. Agents need to be able to demonstrate excellent verbal communication and presentation skills with or without a script in a professional, personable, empathetic and friendly way. They must have strong listening skills and have the ability to adapt and respond to any communication from members. This is a full time, 40 hour/week opportunity and attendance/hours will be tracked based on actual calling time.

There will be a virtual, paid training session for every person before they begin on the phones. During the training, they will be provided with a script to learn and practice with their instructor. They will also be walked through how to navigate the online portal in the training. Once the resources are approved to begin on their own, their calls will be tracked for length and volume every day. The lowest expectation would be around 70-90 calls per day. The managers are looking for people with a strong, pleasant and happy phone presence. Individuals need to have their own computer or laptop with a Windows 10 or 11 based system — NO Macbook or Chromebook.

The Hours are Monday-Friday 9AM-5:30PM EST

Required Skills & Experience

5+ years of Customer Service Experience, both inbound & outbound

Good communication and professionalism

Can work 40 hours weekly

Windows 10 or 11 based system – NO MacBook or Chromebook

Must have a WIRED internet connection that belong to them/ their household. Cannot be public access

Must have USB headset

Internet Speed Test; Download Speed 25-50Mbps & Upload Speed 15-20Mbps

8GB RAM or Higher

3 GHZ processor

2 screens (laptop screen and monitor)

Nice To Have Skills & Experience

Healthcare Call Center Background

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