Talentifyio Hiring for Remote Call Center Representative ($ – $ / hour) at United States Full Time

Why Consider This Job Opportunity

• Competitive compensation structure
• Loan forgiveness program
• Productivity bonus available
• 100% paid medical, dental, and vision insurance
• Generous paid time off and company paid holidays
• Annual rate increases
• 403B retirement plan with match
• Continuing education opportunities
• Professional development through NYPCC Academy
• Amazing workplace culture

What To Expect (Job Responsibilities)

• Answer inbound calls with professionalism and excellent customer service
• Follow up with inbound calls to find resolutions and handle soft transfers
• Assist with appointment scheduling and follow up on missed appointments
• Triage calls to determine the nature and escalate as necessary
• Maintain call logs and complete necessary forms and s
• Perform tasks assigned by management team
• Maintain confidentiality and comply with HIPAA regulations
• Provide support to clinical team and assist with chart maintenance
• Perform other duties as assigned by Senior Clerical Team and Call Center Supervisor
• Hybrid remote role with 2 days from home and 3 days on-site

What Is Required (Qualifications)

• Fully bilingual in English and Spanish
• High School Diploma or equivalent
• 1 to 2 years of Call Center Representative experience in a fast-paced office, preferably in medical or community mental health
• Proficient in MS Office (Outlook, Word, and Excel)
• Ability to learn new software
• Ability to work with difficult clients
• Detail-oriented and able to multitask
• Team player
• Ability to thrive under pressure in an outpatient client environment
• Valid picture ID and Social Security Card

How To Stand Out (Preferred Qualifications)

• Experience in a healthcare-related call center role

Hashtags

#MentalHealthServices #CompetitiveCompensation #LoanForgiveness #ProfessionalDevelopment #BilingualSkills

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Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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