Talentifyio Hiring for Customer Service Representative – Sports – $/hour – Remote ($ / hour) at United States Full Time

Join our company and be part of an innovative and fun gaming experience. We prioritize the growth and success of our team members and believe that hiring talented individuals who love what they do will help us succeed. As a member of our team, you will have the opportunity to work remotely, allowing for flexibility and convenience. If you are interested in sports wagering and online casino games, this is the perfect role for you. Join us and help us build strong relationships and provide top-tier experiences for our patrons!

Job Description

Customer Service Agent Responsibilities:

• Communicate with players and guests via live chat, email, and phone to ensure a seamless customer experience.
• Provide comprehensive information on our mobile apps and strive to improve our platforms for the best customer experience.
• Use internal resources and systems to view player account statuses and histories.
• Provide excellent customer service that demonstrates friendliness, care, and builds value in the company brand.
• Assist guests with booking hotel reservations and RSVPs to special events.

Customer Service Agent Duties

• Operate telephone system to set call availability status and answer inbound and make outbound phone calls.
• Answer player questions about the company, mobile apps, casino property information, account statuses, promotional offers, and property event information.
• Escalate issues to internal departments and casino property personnel as needed.
• Investigate and troubleshoot technical issues players are experiencing with our products.
• Collaborate with leaders and team members to stay current with daily trends impacting the player experience.

Qualification Requirements

• Must be at least 21 years of age.
• High school diploma or college degree required.
• Sense of urgency and passion for learning.
• Strong integrity and commitment to player satisfaction.
• Ability to type quickly and write with good grammar and punctuation.
• Attention to detail and analytical thinking.
• Ability to maintain a friendly disposition under pressure.
• Great problem-solving abilities.
• Ability to interpret messages from non-native English speakers.
• Must be able to qualify for licenses and permits required by regulations.
• Availability to work holidays and weekends.

What We Offer

• Competitive compensation package.
• Comprehensive benefits package.
• Education and conference reimbursements.
• Health & wellness reimbursement.

Additional Information

• Must be able to work 4 PM to 12 AM EST on evenings and weekends.
• Employer is the digital arm of PENN Entertainment, the largest regional casino operator in the U.S.
• Heightened sense of urgency and passion to learn new things.
• Highly developed sense of integrity and commitment to player satisfaction.
• Ability to maintain a friendly disposition under heavy pressure.
• Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.
• Must have the ability to work some holidays and weekends.

Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.