TAG Adventure Tours Ltd is Looking for Guest Service Agent Full Time

Working at The Adventure Group offers applicants the unique opportunity to work in a fast-paced, adrenaline-orientated company. We value high energy and passionate individuals that would thrive on the chance to combine their love for the outdoors with their work, and further to share this love with our guests that come to enjoy all that Whistler has to offer.

This front facing, full-time Guest Service role is ideal for an organized, service-oriented, positive, and calm-under-pressure person. The ideal candidate will enjoy interacting with people and developing relationships with team members and guests alike. Based at our basecamp on Cougar Mountain you will be responsible for welcoming guests warmly as they arrive for a day of adventures and ensuring all guests have filled out waivers and have met our safety requirements. You will be required to develop a detailed knowledge and understanding of our tours so that you can enthusiastically sell the experience to our guests and share your love of the outdoors and Whistler.

Guest Service Agent Responsibilities:

Overall:

• Enjoy working collaboratively with your team on daily projects and assignments
• A passionate and thorough knowledge of our tours is expected to answer guest queries by phone, by email and in person
• Bonus, you’ll get to enjoy our tours for free to get a deeper understanding of the experience!
• Under the direction of the Manager and/or Supervisor performs or completes additional projects, duties, and assignments as required and/or by request
• Provide operational guidance and support to ensure the Guest Services team, and TAG, operate and comply with all safety regulations as it pertains to COVID-19 as dictated by TAG and provincial guidelines

At base:

• Create excitement and FUN for our guests heading out on tour
• Ensuring all safety requirements are met prior to the departure of the tour
• Our tours depart every hour, sometimes thirty minutes, so you need to be an active member of the team and ensure all check in procedures are followed accurately, efficiently, and shared out evenly. This includes presenting guests with waivers, taking payment, checking the age, weight or height requirements, and making sure that the tour departs on time while communicating with other departments
• Using our digital waiver system to update and manage check-ins
• Use our Reservation System confidently and accurately to create, update and manage bookings
• Complete COVID-19 screening on each guest as they arrive if required based upon provincial health guidelines

Guest Service Agents MUST HAVE’S (the Knowledge, Skills and Qualifications):

• Upbeat, optimistic, confident, friendly, and authentic
• Passionate and knowledgeable about our tours
• Willingness to take part in our tours to enhance personal knowledge
• Detail oriented with strong problem solving and decision-making skills
• Proven ability to stay calm under pressure
• Responsible, flexible, proactive, and dependable
• Must have excellent communication skills – verbal and written
• Extraordinary guest interaction, organizational and time management skills
• Ability and willingness to accept and provide feedback
• Be both an excellent team player and have the ability to work independently
• Confidence to build great working relationships, support team members, and eagerness to roll up sleeves to help out
• Willing to work hard and thrive being part of a great team who enjoy coming to work
• Previous experience in the customer service industry is valued
• General computer knowledge – with focus on Excel
• Completion of Grade 12 education – preferred
• Able to work weekends and into evenings
• Strict adherence to our COVID-19 safety protocols

Perks:

• Complimentary TAG tours for yourself, plus great discounts for your friends and family
• Team sales incentive
• 50% off at participating Gibbons Food & Beverage venues
• up to 25% off at participating Gibbons partners and affiliates
• Opportunities for growth
• Wage increases per season
• Part of the Spirit Pass Program (winter season)
• Participation in FAM tours with our Activity Partners

How to Apply:

Please go to our website: www.tagwhistler.com; and click on our employment section. Please apply through this online job posting portal on our website. We thank all applicants for their interest, only those selected for an interview will be contacted.