Sysco Canada, Inc Hiring for Customer Service Manager at Woodstock, ON Full Time

Director, Customer Service

Location

Remote

Type

Full Time, Salary

Closing Date

June 28th, 2022

Company Overview

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2021 that ended July 3, 2021, the company generated sales of more than $51 billion.

Sysco, one of Canada’s Best Employers 2022, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

For more information, visit www.sysco.ca or follow us @SyscoCanada at facebook.com/SyscoCanada; twitter.com/SyscoCanada or instagram.com/SyscoCanada

For a full list of opportunities, visit www.sysco.ca/careers

Role:
The Customer Service Manager is responsible for developing and leading customer service representatives capable of delivering great customer experience to all National customers in Canada. Manage day to day operations of the Customer Service Department and develop longer term strategies to continually improve and support sales initiatives and overall execution of company goals.

Role Responsibilities:
Motivate and develop a team of Customer Service Representatives (CSR) including training support on all Sysco related systems, current, and future programs.

Assigned metrics for phone calls and timeliness that must be met or exceeded.

Establishing strong inter-department relationships.

Managing issues and complaints to quick and satisfactory resolution.

Work closely with the National Sales team to provide seamless and coordinated service to customers.

Management and accountability regarding processes and streamline workflow of the department.

Ensure incoming calls/emails/customer communications are answered by the team in a professional and timely manner.

Follow up with customers directly as needed for support and extra customer care.

On call weekend as required

Hours as early as 7am and as late as 7pm depending on needs of the business

Continually seeing new and better ways of doing things.

Understands that their role is critical in creating a safe organization with minimal environmental impact and the value that brings to the organization.

Is willing to drive Environmental, Health and Safety performance by acting as an example and holding their team accountable to complying with EHS programs, policies, and requirements.

Enable, champion and embrace an inclusive culture

Develop and support high performing talent through hiring, scheduling, performance coaching, and career management practices

Facilitate establishment of clear performance goals; Ensure that performance goals adapt to changing business demands; Identify and manage non-performers in a fair and timely way; Identify and reward top performance; links pay and performance through base, incentive, and recognition programs

Present oneself in a manner that demonstrates executive maturity, professionalism, trust, confidence, and integrity.

Communicates broadly and frequently the company’s vision, direction, goals, performance against plan, changes, and expectations through participation in department meetings, one-on-one meetings, and informal conversations with associates

Perform other duties as assigned.

Qualifications/Skills/Job Requirements:
A minimum of five (5+) years’ experience in Sales.

Progressive leadership experience managing a team, with demonstrated ability to lead, coach and motivate others.

Experience working in a contact/sales environment.

High School diploma required.

Completion of post-secondary education in Business Administration, Marketing, Sales, or related field as asset.

Ability to work a flexible schedule, including evenings, weekends, and holidays as required

Proven effective communication skills with all levels of the organization.

In-depth knowledge of AS400 and Salesforce.

Strong computer skills with proficiency in Word, Excel, Outlook, Internet, Intranet.

Must be detail-oriented, a fast learner, and be able to handle multiple tasks.

Ability to deliver and receive feedback to ensure continuous improvement.

Internal candidates apply via the Career Centre on your HR Portal / ADP Workforce Now.

External candidates submit cover letter & resume via www.sysco.ca/careers

Our Purpose

Connecting the world to share food and care for one another

Our Mission

Delivering success for our customers through industry-leading people, products, and solutions

Our Identity

Together we define our future of foodservice and supply chain

Sysco is committed to Employment Equity. Accommodations during the recruitment process are available upon request for candidates with disabilities.

Here’s a sample of the many benefits Sysco associates enjoy:
Comprehensive Flexible Benefits including Health and Dental, Health Care Spending and Wellness Accounts • Short-Term and Long-Term Disability • Life Insurance • Company Pension Plan • Group RRSP • Employee and Family Assistance • Stock Purchase Plan • Unlimited on-line learning • Sysco product discounts • Preferred vendor discounts • Associate Resource Groups

(*benefits may vary based on location or bargaining unit)