Synergy North Hiring for Summer Student – Customer Service at Thunder Bay, ON Full Time

CUSTOMER SERVICE – one position located in Thunder Bay

Qualifications:

• Enrolled in a post-secondary program and returning as a full-time student in the fall of 2022.
• Knowledge of Windows and Microsoft Office software.
• Must be self-motivated and a quick learner.
• Able to work in a team environment.

Preferred Qualifications:

• Experience in data entry and frontline customer service an asset.
• Organizational and/or prioritization skills.
• Excellent interpersonal/communication skills.
• Knowledge of Windows operating systems.

General Duties:

• Answer, in person, on the phone or in writing, enquiries from customers.
• Performs outbound calls and emails to customers or service contractors as needed.
• Analyze consumption to determine account security deposits and process cash and debit payments.
• Responsible for the collection of outstanding customer accounts including drafting customer payment

arrangements.

• Dealing with and/or resolving all customer billing and consumption inquiries and/or concerns.
• Providing customers with information on, and the promotion of, energy conservation programs, electricity

consumption, market trends, smart metering, provincial Time of Use pricing, payment plan options and

the role of retailers in the market.

• Perform other related duties as assigned.

HOURLY RATE: $18.00

Students are to submit the following documents by email to [email protected]

Please indicate the position you are applying for in the subject line and include:

1. Cover Letter & Resume

2. Completed SYNERGY NORTH “School Verification of Enrolment Form”

Download form from http://www.synergynorth.ca/careers and/or provide an Enrolment Verification

Form provided by your post-secondary institution.

Note: all successful candidates will be required to successfully complete a Police Information Check

(PIC) as a condition of employment. Information to complete will be provided at the time an offer of

employment is made.

Deadline for Applications: March 4, 2022 @ 4:00pm