Synchrony Hiring for AVP, Payment Applications Job at Stamford, CT Full Time

Role Summary/Purpose

As a critical member of the enterprise Product Management team, the successful candidate will be responsible for helping to drive & achieve Synchrony’s business objectives with innovative products and capabilities. They will demonstrate Synchrony’s ability to understand and meet our Clients’ needs through technology-driven, innovative solutions and enhancements. This individual will need to be both a strategist and an executor, as well as a strong communicator who functions well in a highly matrixed environment; helping to identify opportunities for product enhancements that enables business growth. He/She will form a strong partnership with the Development team as well as strong cross-functional relationships with Technology, Operations, Credit & other critical functions to drive these focus areas.

This role sits on our Payments team, which is focused on building an optimal purchasing experience for our partners and customers across all channels. The AVP, Digital Payments, will own the roadmap and commercialization for web application payment capabilities, and will provide subject matter expertise and support for current portfolios and product expansion, customer experience and enhancements. The team member will work with a cross functional team to support the product as well as quality assurance for on-going product capabilities and platform operations. He/she will provide oversight regarding new portfolio product launches and ongoing enhancements. The leader will focus on facilitating understanding of the technical components of our systems, defining processes, test, audit method, controls, and developing tools and procedures to ensure product success.

This position is remote, where you will work from home, and may require you to occasionally commute to one of our offices for in person engagement activities such as team meetings, training, and culture events.

Essential Functions/Responsibilities

• Manage, develop, and drive Synchrony’s digital Buy (dBuy) one-click purchase capability across all platforms. Drive the vision and roadmap of innovative new capabilities to keep the business as an industry leader in the Payments space
• Partner with the Development team for our secure account look up channel (CAL) and build a roadmap to maximize utility of this capability1.
• Partner with the various technology teams to drive efficiency and commercialization of the product across the franchise. This includes developing and promoting how this innovation is meeting the rapidly changing needs of our business, partners, and customers by telling the story internally, with our partners and industry.
• Lead planning meetings and provide advice and guidance on direction of product.
• Responsible for understanding industry insights, consumer intel and market analysis, and benchmarking Synchrony’s products against competition – coordinating and communicating findings across clients and platforms. Will require collaboration with customers, research and insights, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs.
• Collaborate with product marketing on the marketing and positioning for your product.
• Liaise with Business Development and Portfolio GMs to ensure our capabilities are appropriately represented in RFPs, that business cases are developed with the optimal product strategies, and to guide the new business implementation teams to ensure the product is built properly for new portfolios.
• Work with cross-functional teams to identify gaps, product needs and growth opportunities while partnering with key stakeholders to help prioritize efforts against other initiatives.
• Proactively engage with Compliance and Legal to ensure adherence with all external and internal compliance and regulatory requirements.
• Own capability enhancements from ideation to execution, including specifications and requirements, wing-to-wing experience, testing and cost/benefit analysis. Lead cross-functional teams, in a matrixed environment, through project plans that include major milestones, critical risk indicators, measures of success and contingencies
• Coordinate efforts with other product and capability managers to commercialize across Synchrony’s platforms and portfolios. Drive product implementation, ensuring innovative solutions supporting business strategy.
• Monitor and report on key metrics for the products to assess the success of the capabilities and features and determine necessary enhancements.
• Strong communication skillset and executive presence is key – Frequent meetings with Clients, Client teams and senior leadership.
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree or, in lieu of a degree, a high school diploma and 8 years of marketing or product experience in the credit card or financial services industries
• 4+ years marketing or product experience that includes:
  • A proven track record of launching new products or applications with demonstrated business impact
  • Ability to influence and coordinate multi-functional teams

Desired Qualifications:

• Digital Payments, Credit card, consumer finance or financial services industry experience
• Demonstrated ability to manage complex initiatives and projects in a matrixed environment.
• Outstanding communications, relationship building, influencing and collaboration skills.
• Strategic thinking with ability to develop and implement actionable plans to drive business results.
• Strong background working with clients, reporting on performance, and delivering results.
• Demonstrated project management skills.
• Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.
• P&L experience with solid understanding of business financials
• Current on financial services, payments industry trends, competitors, emerging technologies, and companies
• Strong technical knowledge (financial services)
• Product commercialization experience, Marketing, and communications expertise

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must have at least a “consistently meets expectations” performance rating and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance requirement).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 70,000.00 – 150,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 11

Job Family Group:

Marketing