Synchrony Financial Hiring for VP, Client Management & Technology Leader Job at Stamford, CT Full Time

Job Description:

Role Summary/Purpose:

The VP, Client Management & Technology Leader for several of our Home Industry Portfolios is responsible for driving and executing the technology roadmaps, strategies, and initiatives in partnership with both the partner and client leadership team under the Home and Auto platform.

This leader will manage a small team and provide technology leadership, client relationship, program management, vendor management, prioritization, and functional expertise for our partner. It will be essential that this leader aligns to the goals of both our partner as well as SYF’s enterprise product organization which will drive best in class customer solutions to meet client growth, productivity, and compliance objectives.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• Partner with key stakeholders, including client technology leaders, product owner, developers, architects, and other stakeholders, to shape business requirements and provide ongoing communication through project execution

• Identifies new opportunities to drive growth and integration

• Strong analytical and technical skill set used to drive requirements, testing and production validation.

• Gains knowledge of the partners technical environment and processes

• Responsible for wing to wing delivery of client aligned initiatives, including issue resolution and budget management

• Provide escalated production support as needed

• Ensures process rigor and adherence to program methodology standards, including all required project and client documentation is updated accordingly

• Financial planning and ownership of program budget

• Weekly project dashboard review to ensure execution & measure results

• Work closely with other client project management teams to create programs across clients where applicable; ensures best practice sharing across multiple clients

• Develops, maintains, and ensures compliance of application release management, outage management and change control processes and standards.

• Creates, communicates, and manages the project plans and other required project documentation and provides updates as necessary. Maintains project documentation, including project charter, requirements, conceptual design, test plans, schedules, and presentations

• Experience leading a team of project managers with demonstrated ability to develop team members and grow leaders within an organization.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree and 8+ years of Information Technology experience. OR in lieu of the bachelor’s degree minimum of 10 years of experience Technology,

• Minimum 5+ years of leadership experience driving a rigorous program across large financial services or technology businesses.

• Direct relationship experience with an external client or partner program

Desired Characteristics:

• Strong operational, get-it-done attitude with a startup mentality.

• Results driven, strategic, conceptual, and innovative thinker

• Understanding of project delivery and acceptance processes within a fast-paced business environment.

• Familiarity with project management tools: JIRA, ALM, MS Project

• Highly analytical, vision, and strong problem solving with a common-sense approach to resolving problems

• Excellent negotiation skills and ability to execute at a high level with a sense of urgency

• Excellent organizational skills and ability to collaborate with other leaders to achieve cooperative global results

• Self-motivated and ability to work independently with minimal direction

• Expertise to clearly define complex issues despite incomplete or ambiguous information

• Ability to shepherd multiple concurrent priorities to completion without significant guidance.

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups

Grade/Level: 14

The salary range for this position is 115,000.00 – 230,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology