SYKES Hiring for Service client – Télétravail at Quebec City, QC Full Time

Please add [email protected] to your accepted senders once you apply.

This position is eligible for a bonus of $650 once milestones are reached, details to be provided during offer.

Join us as a Remote Customer Service Representative in Canada to answer questions and provide solutions to customers from the safety & comfort of your own home. Begin a remote-based career with a team that pioneered work-at-home more than 20 years ago and represents many of the world’s most recognized brands. In this position, you will:

Enjoy fast-paced days full of problem-solving and connecting with customers by phone via inbound calls

Deliver first class customer experiences answering questions, troubleshooting issues, and providing information in response to concerns and requests

Educate customers on current product features, service offerings, billing, charges, and overall product value

Offer alternative solutions when appropriate with the objective of retaining customers’ business.

Work with us and you’ll enjoy:
Full-Time, 40 hour/week schedule

100% paid training

Full benefits package including medical, dental, vision, and life insurance

Opportunities for advancement and professional development

Personal benefits of working from home including saving time, money, and the environment.

Required qualifications, skills and experience

Apply with us if you possess:
Basic PC navigation skills, including basic search engine experience, browser navigation, typing in URL’s, completing forms online, etc

Ability to work evening and weekend shifts

Able to connect with customers with empathy and offer helpful solutions

Excellent listening & communication skills, both written and verbal

Able to provide a stand-alone monitor, USB corded headset and a quiet, and distraction-free home workspace (we’ll provide the rest!)

A high school diploma/GED and are at least 18 years old

Preferred qualifications:
Customer service or retail sales experience

Experience providing customer service in a work from home environment

Bilingual and fluent in French and English

About SYKES

SYKES team of more than 55,000 employees serves some of the world’s most recognizable brands by offering end-to-end global customer interaction management solutions. SYKES consistently ranks near the top of the list on the ‘Top 100 Companies for Remote Jobs’ by Flex Jobs.

SYKESHome division is an entirely remote workforce, and offers a flexible, commute-free alternate to a traditional job. The SYKESHome team believes their people are their most valuable asset and provides world-class training, benefits, and growth opportunities to help their employees become the best in the industry.

EEO statement

EOE/Veteran/Disabled