Sydney Trains Hiring for Customer Service Attendant Full Time

About us

At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We’re continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Find out more about Sydney Trains

Our Opportunity

Here at Sydney Trains, we’re expecting exciting changes as we move into 2023, and with this we’re on the lookout for multiple Part-Time Customer Service Attendants to join us on our journey working at various station acorss our network. You’ll be part of one of Australia’s largest operational service delivery teams here at Sydney Trains.

Our Sydney Trains network operates between Berowra to Richmond, Emu Plains, Macarthur and Waterfall. You’ll have opportunities to gain valuable hands-on experience in learning, practicing and understanding the daily operations of our stations while working with a passionate and committed team.

As a Part-Time Customer Service Attendant, you will be a valued member of our Sydney Trains team. Exceptional customer service and safety will be at the centre of your priorities, ensuring you’re always on the lookout for customers who might require a little extra assistance to help them safely on their journey or a smile to brighten their day.

In addition, this role will see you take on responsibilities such as (not limited to) flagging trains, using high-tech equipment, ticket sales, revenue protection, connecting with train crew as well as various cleaning tasks to ensure the station is always at its best.

About you

We’re on the hunt for Part-Time Customer Service Attendants with an amazing and fun attitude to join our team starting 2023. You thrive in a customer facing environment, love working on the frontline and interacting with customers and the community. You enjoy working in a rostered shift environment and want to be part of an organisation focused on making positive changes in the community and the everyday lives of our customers.

If you are self-driven, can work autonomously with initiative, have a strong work ethic, driven to provide exceptional customer service and love to have fun, then we want to hear from you!

Want to know more?

Please download and read the Position Description and the Customer Service Attendant Information Pack before applying.

You will be assessed on your understanding of the role in your application.

Salary & Benefits

The salary for this position is $1,152.75 per week (pro rata) plus superannuation and leave loading.

We currently have Permanent Part-Time positions available working a minimum of 40 hours per fortnight. You will be required to work off a rotational roster where your days, start and finish times will vary based on business requirements.

Sydney Trains offers its employees challenging, rewarding and meaningful work with opportunities for career progression, learning and development and work-life balance.

Other benefits include:

• Free travel on Government trains, buses and ferries

• Flexible work practices

To view more employee benefits- Employee Benefit Pack

Essential requirements

You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice.

Please note: successful candidates will need to undertake background checks and criminal record checks.

Own transport is beneficial as some shift start times are out of train operating hours.

How to apply

To apply for this position, you will need to submit your resume and complete a number of application questions.

Please note application screening will commence prior to application end date.

Click on the APPLY button below.

For more information on how to apply for a role in the NSW Public Sector please click here

Note, applications will NOT be received via email.

Applications close: Sunday, 19 February 2023

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age. Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process.

We’re an inclusive and flexible workplace

Here at Transport, we want our workforce to reflect the communities we serve by being an inclusive, diverse and flexible place for all our people.

We offer a range of flexible work and leave options for our people. These options depend on your role and the work you do. Some of the ways our people work flexibly include a hybrid mix of virtual and in-person collaboration, staggering work hours, or even allocating extra hours worked towards a day off from time to time. We also offer more structured flexible agreements like part-time work, and tailored hybrid options for people who live regionally. We’re proud to be recognised as a FlexReady Certified employer, a Family Inclusive Workplace and winners of the ‘Best Remote Work Strategy’ at the Australian HR Awards 2022.

We want to ensure that employees living with disability, as well as those providing care, are supported. Visit Supporting people with disability to learn more about our initiatives and requesting recruitment and workplace adjustments.

Please contact the Talent Specialist if you’d like to arrange any adjustments to how you interact with us throughout the recruitment process or would like to discuss flexible work options.

For any enquiries, please email Anne Tran at [email protected].

Closedown period notice

Our Talent Acquisition team are taking a break over the festive season. This means we will pause all recruitment activities starting Friday 23 December 2022, recommencing Thursday 12 January 2023.

During this time, our team won’t be reachable via phone or email. We’ll respond to any outstanding messages when we’re back in the new year.

#LI-Hybrid