Swyfft Hiring for Customer Experience Representative (US Remote) at Tampa, FL Full Time

Swyfft Holdings, LLC, consists of Swyfft, LLC and Core Programs, LLC. Both are fast-growing, tech enabled MGA’s that are disrupting the traditional insurance industry by re-imagining how you price and bind home insurance and commercial package products. From lightning-fast quotes to hassle-free claims servicing, Swyfft Holdings, LLC leverages big data to provide the very best customer service experience in the industry. We’re growing, we’re expanding and we’re looking for experienced folks like you to join our team!

About the Position:

Our Customer Experience Team is the best of the best when it comes to assisting our agents and policyholders with questions and inquiries about their claims. As an Associate Customer Experience Representative for our claims team, you will be instrumental in providing support that connects Swyfft with its policyholders and agents.

This is a customer-facing position that requires exceptional phone, chat, and email communication skills. We are looking for friendly, collaborative, customer focused team members who genuinely enjoy helping customers and resolving their problems.

Successful candidates will have the ability to multitask and thrive in a fast-paced, fun, team orientated environment. If you are tech savvy and possess great verbal and written communication skills this could be the perfect opportunity for you!

• This position is a 100% remote U.S. based opportunity. Some travel for day-to-day work, team meetings, and training will be required.

Key Responsibilities: (What you’ll be asked to do)

• Support our world-class customer experience team by fielding questions from customers and agents via phone, email, and chat.
• Utilize our Zendesk ticketing system to accurately find, examine and troubleshoot inquiries from customers and agents.
• Ability to provide a great customer experience to our customers and agents in a fast paced, high-call volume atmosphere.
• Other miscellaneous projects and administrative duties as needed.

The Successful Candidate: (what we’re looking for)

• You’re a self-starter who recognizes and upholds company values and culture, while always striving to perform at their best.

• You have a keen sense of knowing when to escalate certain questions and situations to the appropriate internal team members.

• You’re motivated, show initiative, and understand what it means to get the job done!
• You have excellent organizational skills, attention to detail, and strong ability to multitask.
• You work well with others in a fast-paced, collaborative environment.
• Previous experience working in a high-volume call focused environment.
• Familiarity or previous experience working in a homeowner policy focused environment is a plus.

Some Requirements:

• 3+ years of experience in the insurance, customer service industry or related field.
• Bi-Lingual (English/Spanish) is a plus.

Education:

• High School Diploma or its equivalent (GED) is required.

Computer Skills:

• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel).
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
• Previous experience using Zendesk is a plus, but not required.

Other:

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

We Have a Great Benefits Package!

• 20 days of PTO annually
• Medical, Dental, Vision
• Short- and Long-Term Disability (Company Paid)
• Life & AD&D (Company Paid)
• Healthcare, Dependent Care and Transit FSA
• 401K with a generous matching contribution and no vesting schedule

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Please Note: Swyfft is not accepting 3rd party agency resumes for this position, please do not forward resumes to careers email address or Swyfft employees. Swyfft will not be responsible for any fees related to unsolicited resumes.