Swooped Hiring for Customer Support Associate at United States Full Time

About Our Client

The hiring company is revolutionizing the compliance solutions landscape with its suite of modern, interactive, and engaging products. They are leaving behind the outdated, costly, and uninspiring methods of compliance and embracing innovation to create safer, more positive, and inclusive workplaces. Their mobile-friendly platform meets employees where they are, fostering higher levels of engagement and alignment.

As a top-rated compliance solution provider, the hiring company boasts a customer herd of over 7,000 satisfied clients. Their clientele includes industry leaders such as Shake Shack, Hilton, Skims, JiffyLube, and Y Combinator, with more joining their ranks every day. With a sparkling 4.7 rating on G2 from over 50 reviews, the hiring company continues to set the standard for excellence in compliance solutions.

They’re not just reshaping compliance training; they’re reshaping the future of workplace compliance altogether. Join them as they lead the charge towards safer, more compliant, and more inclusive work environments.

What You’ll Do:

• Responding to customer inquiries via phone, email, or chat.
• Troubleshooting product or service issues.
• Providing product information and guidance to customers.
• Escalating complex issues to appropriate teams for resolution.
• Documenting customer interactions and feedback.
• Contributing to the development of knowledge base articles and FAQs.
• Collaborating with cross-functional teams to resolve customer issues efficiently.

Who You Are:

• You have previous experience in customer service or a support role; preferably one or two years.
• You are an excellent communicator, both verbal and written.
• You think critically, showcasing great problem-solving abilities.
• You approach customer interactions with patience and empathy.
• You can multitask and prioritize in a fast-paced environment.
• You have some familiarity with CRM software and ticketing systems (ServiceHub w/HubSpot would be Ideal).
• You have basic technical knowledge or willingness to learn technical concepts.

How We’ll Take Care of You:

• $47,500-$58,500 + bonus
• Flexible, fully remote environment
• Generous vacation time – Recharging is essential. They respect your time off and encourage it.
• Competitive employer-sponsored health insurances
• 401(k) + company matching
• Professional development reimbursements
• Monthly remote work credit

Interview Process:

• Initial phone screen with their Recruiter
• Hiring Manager interview with their Manager of Customer Experience
• Peer interview with their Customer Support Lead
• Culture interview with their People Operations leader

Benefits

The hiring company is fully remote, with employees distributed across the US and the world. To ensure the best employee experience, they offer competitive compensation packages, comprehensive benefits, an annual wellness stipend, PTO, 401k with company matching, and monthly team events to nurture connection!