What you’ll do:

Deliver an exceptional customer experience by advising, guiding, and instructing customers on how to best use the hiring company’s services through email and phone calls.
Learn all of the hiring company’s systems, product lines, and brand so that you can efficiently work through day-to-day customer operations and embody the company’s brand.
De-tangle and explain complicated processes and workflows in an easy-to-digest and clear manner.
Triage issues and support tickets that come in that require support from others across the team.
Be the voice of the customer, and work cross-functionally to improve the customer experience across all touchpoints.

Who you are:

You have 1+ years working in customer experience/support or service-oriented roles.
You can work five days a week, inclusive of one weekend day per week (e.g. Sun-Thurs or Tues-Sat) and some holidays.
You have excellent written, verbal, and interpersonal communication skills — you can write emails and are comfortable getting on the phone.
You are comfortable working with computer systems including Google Suite; experience with CRM tools like Zendesk is a huge plus.
You are highly organized with an acute attention to detail.
You are comfortable with change and learning new skills.
You are a creative thinker and problem solver— you’re always exploring how to make something even better or work through issues that require on-the-fly prioritization.
You may have experience working at a startup or fast-paced work environment.
You appreciate and can engage with consistent feedback.
You have a deep passion for the hiring company’s mission and the future of mental health.

Benefits:

Hourly Rate: $23 per hour

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Swooped Hiring for Customer Experience Associate (Hourly) at United States Full Time

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