Swiss Krono USA, Inc Hiring for IT Support at Barnwell, SC Full Time

Purpose of the job

· Ensures stable and efficient operation of computer systems related to terminal management, user computers, and production support systems.

· Additionally, the person will provide user support on the first line.

· Collaborates in the global IT ServiceDesk team

· Collaborates in IT projects

Key responsibilities

· Manages and monitors IT infrastructure: computers, laptops, terminals, network equipment

· Implements, configures, and maintains software related to IT device management

· Services users of computer systems, including registering, deleting, and modifying user accounts as well as granting and changing permissions

· Provides technical support for end users, including resolving IT system operation issues and technical issues for users

· Maintains technical documentation and s work results in the ticket system

· Fulfills recommendations of the global IT infrastructure centers of competences

· Collaborates in the global division IT ServiceDesk and in Group IT projects

· Supports the Group Information Security Officer in data safety and data privacy topics

Requirement profile: Professional Experience

· Experience in positions related to IT system administration

· Very good knowledge of computer infrastructure, terminals, and network devices

· Experienced in operation and support of office and factory IT equipment (PC, notebook, printer, network components, mobile phones, barcode scanners etc.)

· Experienced in administrating MS O365 product portfolio

· Experienced in working with ITIL based ticketing systems

· Understands information security requirements

Requirement profile: Technical Skills

· IT professional (or comparable education) with 5+ years of experience

· Profound knowledge of administrating Microsoft Windows operating systems

· Experience in identifying and troubleshooting network issues (IPv4, TCP/IP, LAN)

Requirement profile: Behavioral attitude

· Team-minded, independent working, flexible, resilient, reliable

· Quick thinking

· Systematic and solution oriented

· Great commitment and proactive working

· Good communication skills

Requirement profile: Linguistic Skills

· Swiss Krono embraces the diversity of languages, but most, if not all, communication verbally and written is preferred in English to successfully complete the appropriate scope of work.

Requirement profile: Mobility

· Working location: SWISS KRONO Barnwell

· Remote work possible after alignment with manager

Key relationships (internal and external stakeholder)

· Local IT Support Team

· Global IT ServiceDesk Team

· IT user in SWISS KRONO Barnwell

EEO:

Swiss Krono USA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: From $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• Barnwell, SC 29812: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 5 years (Preferred)

Work Location: In person