Swinburne University of Technology Hiring for Service Desk Analyst Job at Melbourne Full Time

Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. As the Service Desk Analyst, you will provide onsite, phone and remote support services, responding to and resolving daily issues concerning software and hardware operation requests from students and staff across the university. Core to the role is delivering customer service to a high standard and working with stakeholders to appropriately recognise and respond to their needs.

This position reports to the Service Desk, IT Support Team Lead in the Digital Workplace Experience team of the Information Technology department.

About Swinburne University of Technology

Swinburne is a young university with a long history. As a dual-sector university of technology, born of a technical college, we are proud of Swinburne’s technology DNA, and of our national and global standing. Our contribution to Technology, Entrepreneurship, Innovation and the STEM disciplines, and our track record of meaningful industry and community engagement, are natural manifestations of the legacy initiated by the vision of our founders George and Ethel Swinburne in 1902. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways.

As a thought leader within the University, Swinburne IT identifies opportunities for information technology to simplify, automate and transform the way Swinburne works. Swinburne IT delivers real value to the University by maximising its return on investments in technology. Swinburne IT has a strategic focus, partnering with the business to deliver programs of work that align to each of the University’s three strategic pillars: Future Ready Learners, Research with Impact and Innovative Enterprise. Swinburne IT is a key enabler for the University to achieve its vision and deliver the 2025 Strategic Plan.

About you

To be successful in the role, you will have general familiarity with a broad range of technology is required, along with sound trouble-shooting skills. You will also need to demonstrate the following:

Excellent oral and written communication skills, including the ability to write high quality reports, and present information to technical and non-technical stakeholders.
Demonstrable customer focus bias with a track record for delivering service improvements.
Excellent stakeholder relationship management skills, including the ability to interact, influence, and manage expectations.

A full list of selection criteria is available within the position description.

Benefits

To find out more about the extensive range of benefits offered to Swinburne employees please visit Careers at Swinburne and refer to ‘Benefits’ section.

How to apply and further information

To view the position description or to start an application please click on apply or ‘begin’ and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

For further information about this position,contact Bjorn Davies (IT Support Team Lead) by email: [email protected]

If you are experiencing technical difficulties with your application, please contact the Recruitment team on [email protected]

Assistance and Support

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact Maree Norden, Diversity & Inclusion Manager at [email protected] . For support or queries related to Aboriginal and Torres Strait Islander employment, please contact Timothy Werner at [email protected]

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Orders from Victoria’s Minister for Health require all Swinburne workers to be fully vaccinated against COVID-19, unless they are an Excepted Person as defined by the Pandemic COVID-19 Mandatory Vaccination (Specified Workers) 2021 Order (No. 1). All applicants must therefore be able to comply with this requirement.

Applications close at 5pm on Wednesday 27th April 2022

(Agency enquiries will not be accepted for this position)