Swinburne University of Technology Hiring for Application Analyst Job at Melbourne Full Time

Swinburne is embarking on an exciting journey, working towards our new vision of bringing people and technology together to build a better world. The Application Analyst position resides within the Student & Research, Application Run team in the Information Technology – Application Services department. The Student & Research, Application Run team focuses on maintaining a high level of availability for its portfolio of application services, which underpin various University business processes and service thousands of University staff and students.

The team utilises Service Management principles and the ITIL framework across the areas of:

– Incident Management – restoring service quickly when there is a disruption

– Problem Management – preventing incidents from repeating

– Change Management – applying changes safely and avoiding service disruptions

– Service Request Fulfilment – enabling staff and students with system access and information

– Environment Management – maintaining availability of production and non-production systems

As the Application Analyst, you will be responsible for working in partnership with stakeholders and colleagues to develop improvements to the numerous applications employed across the University. This involves analysis and definition of business requirements, supporting user testing and business process re- engineering. In collaboration with members of the various University business units this position is responsible for driving a high standard of customer service to ensure recognition of, and responsiveness to, the needs of internal and external clients.

In particular you will be responsible Operation and development for Oracle Service Cloud (OSC) CRM. You will also provide application administration and where necessary escalate issues to the appropriate areas within IT, the University as well as vendors.

About Swinburne University of Technology
Swinburne is a young university with a long history. As a dual-sector university of technology, born of a technical college, we are proud of Swinburne’s technology DNA, and of our national and global standing. Our contribution to Technology, Entrepreneurship, Innovation and the STEM disciplines, and our track record of meaningful industry and community engagement, are natural manifestations of the legacy initiated by the vision of our founders George and Ethel Swinburne in 1902. We offer postgraduate, undergraduate, vocational education and online education to provide students with a variety of work-relevant pathways.

About you

To be suitable for the role you will have:

• Relevant qualifications and extensive relevant experience; or an equivalent combination of relevant experience and/or education/training.

Experience with:

• PHP, JAVA, JavaScript, HTML, XML or other scripting languages

• Web development experience

• Experience with SQL queries

• Demonstrated experience in software incident management and problem management including investigation, resolution, and communication.

• A strong customer service orientation with a focus on results and quality of service.

A full list of selection criteria is available within the position description.

Benefits
To find out more about the extensive range of benefits offered to Swinburne employees please visit Careers at Swinburne and refer to ‘Benefits’ section.

How to apply and further information
To view the position description or to start an application please click on apply or ‘begin’ and submit a resume, cover letter and a response to the Key Selection Criteria, as listed in the position description.

For further information about this position, please contact Manpreet Kaur, Application Team Lead – [email protected]

If you are experiencing technical difficulties with your application, please contact the Recruitment team on [email protected]

Diversity and Inclusion
Equity and diversity are integral to achieving our 2025 vision of bringing people and technology together to build a better world. Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity and inclusion through key initiatives such as:

• Reconciliation Action Plan
• Charter of Cultural Diversity
• Science in Australia Gender Equity (SAGE) Action Plan

Swinburne LGBTIQA+ Pride, Gender Equality, Accessibility and Intergenerational inclusion strategies

For further information on all our initiatives visit our equity and diversity website. We welcome and encourage applicants from diverse backgrounds to apply.

Assistance and Support
We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact Maree Norden, Diversity & Inclusion Manager at [email protected]. For support or queries related to Aboriginal and Torres Strait Islander employment, please contact Timothy Werner at [email protected]

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Orders from Victoria’s Minister for Health require all Swinburne workers to be fully vaccinated against COVID-19, unless they are an Excepted Person as defined by the Pandemic COVID-19 Mandatory Vaccination (Specified Workers) 2021 Order (No. 1). All applicants must therefore be able to comply with this requirement.

Applications close at 5pm, Thursday 3rd March 2022

(Agency enquiries will not be accepted for this position)

#LI-SW