Sutherland is Looking for Customer Service Reps/Sports Specialists – Remote Full Time

Do you enjoy sports? Are you passionate about entertainment and technology? Interested in a work from home opportunity?

Join Us.

Our high-performing ESPN+ Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists.

As a specialist, you will provide exceptional customer service and act as a brand ambassador for ESPN+, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. Specifically, you will support all aspects related to ESPN+’s digital sports platforms, including chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include:

• Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
• Effectively using all available technology tools and resources to resolve fan inquiries
• Developing/maintaining a general knowledge of client’s products and services

What we offer:

• Competitive hourly rates, paid training and PTO
• Additional pay incentives as well as monthly rewards & recognition programs
• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

• High school diploma or GED
• Ability to type 30+ words per minute
• 1+ year of customer service experience
• Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
• Efficient in website/digital navigation and interaction
• Strong knowledge of and passion for sports

• Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote – environment
• Proficient in Microsoft programs

We will provide equipment, but to work from home you must have:

• A quiet and distraction-free, secure place to work.
• Excellent Internet connectivity with access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates (wireless and/or satellite Internet Service Providers are not compatible with our systems)

Additional Information

About Us

Sutherland, recently recognized as a Great Place to Work in Canada, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.

IMPORTANT NOTE: This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.