Sutherland Insurance Hiring for Personal Lines Customer Service Broker at Cambridge, ON Full Time

We are looking for a professional, career-minded individual to join our team. If you are passionate about delivering unsurpassed customer service, an outstanding team player, and can thrive in a fast pace environment, we would like to hear from you. We are a 150 year old family owned insurance brokerage offering competitive compensation packages, benefits, and are dedicated to supplying our clients with outstanding customer service.

We have continued working from home.

Responsibilities

• Provide customer service via telephone and written correspondence
• Ensure customer problems are resolved satisfactorily
• Maintain professional relationship with insures to maximize new business growth and retention opportunities
• Interfaces with all departments & divisions
• Will work closely with Producers
• Follow internal workflow
• Identify upsell/cross opportunities, explain and recommend to clients
• Claims reporting on behalf of the client including follow ups to ensure service excellence
• Recognizing changes in trends, issues, company policies and their potential impacts

Requirements

• RIBO Licensed
• 2 years of Personal Lines insurance experience
• High level of customer relations and interpersonal skills
• High level of communications with customers and co-workers
• Problem solving skills
• Demonstrates appropriate sense of urgency to achieve objectives within deadlines
• Must be patient and able to remain calm in stressful situations
• Organizational skills, able to multitask
• Outgoing and pleasant phone personality a must
• Able to follow tasks to completion with minimal supervision
• Proficient with keal, compu quote and company portals is an asset

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Thank you for your interest! Please note we will only be contacting those we wish to interview

Job Type: Full-time

Salary: $50,000.00-$60,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Extended health care
• RRSP match

Schedule:

• 8 hour shift