Sutherland Hiring for Customer Service Representative at Remote Full Time

The role:
As a Customer Service Representative, you will be providing inbound customer care, primarily over the phone and email. You’ll bring your expertise in streaming support to deliver exceptional customer service and solutions to resolve billing issues, troubleshoot errors and concerns, and guide customers to the products and services that will best meet their entertainment needs.

This is the job for you if:
You are the go-to person to help troubleshoot tech problems.

You leverage streaming services regularly.

You excel at handling customer inquiries of varying types.

You are an active listener and can enjoy building rapport with customers.

You are energized by the opportunity to learn new things, perform at a high level in a team environment and creatively solve problems.

You leverage two-way feedback to enhance your performance.

What we offer:
Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities – 80% of our frontline leaders have been promoted from within

Monthly company rewards & recognition programs

Employee Discounts

EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications:
An understanding of basic computer and home networking terminology (i.e. operating systems, routers, etc.)

Efficient and accurate typing skills (at least 30 words per minute)

Experience using a streaming player or gaming system

Excellent verbal and written communication skills and are a strong multitasker

Driven by solving problems and meeting goals

Familiar with Microsoft Office tools

Experience in customer service and sales

High school diploma or equivalent

Requirements to work from home:
A quiet and distraction-free, secure place to work.

Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

Wireless and/or satellite Internet Service Providers are not compatible with our systems.

A computer with:
1.6 Ghz Dual Core processor (the faster the processing environment, the better)

2 GB RAM

10 GB available hard drive space

One or more available USB ports (2.0 or greater)

Sound/audio support

Windows 10

2 – 20 inch monitors

Wired Keyboard

Wired Mouse

A headset to use for training and meetings that has:
USB

Dual ear

Noise-cancelling microphone

A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

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