Sutherland Hiring for Associate – IT Helpdesk at Windsor, ON Full Time

Sutherland is seeking an organized and technical person to join us as a Tier 1 Technical Support Consultant. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Tier 1 Technical Support Consultant in this role get to:
Exceed client and company expectations by answering inbound calls to provide outstanding technical support, while touching all aspects of technical support from troubleshooting to escalation of complex issues.

Develop skills for life, including how to solve problems, adapt to change, and tough it out in the face of adversity.

Experience the chance to work with people who will become your second family in a workplace that’s never boring.

Delight in the opportunity to make someone’s day: Every day.

Enjoy rewards and recognition as you blaze your own trail and ignite your career.

Qualifications

Our most successful candidates will have:
High school diploma or GED

Demonstrated ability to perform at a high level, to support our high volume of inbound calls

Excellent verbal and written communication skills; proficient reading skills required

Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred

Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required

Prior customer service experience preferred

Additional Information

About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.