SureWerx. is Looking for Credit and Collections Specialist Full Time

SureWerx is a national supplier of tools, equipment, and safety product lines for the North American market. Products include abrasives, air tools, hand tools, material handling, safety wear, personal protective equipment, and safety products. We are a privately held, proudly Canadian company recognized as one of Canada’s Best Managed Companies and a leader in the wholesale distribution of tools and equipment industry. Our head office is co-located in Coquitlam, B.C., and Elgin, Il., with six branch offices strategically located in the major cities across Canada and two subsidiaries in the United States.

As a member of the Credit department, my primary responsibilities include managing A/R balances and accounts to clear and reduce delinquency by making collection calls. May also support team members by posting cash, reviewing references or order queues, and contributing to overall process improvement. This position reports to the National Credit Manager and is located at our head office.
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Responsibilities:

• Experience working with a broad range of accounts (small, mid-size, and large accounts). Experience with customer portals a plus
• Thorough experience with customer deductions- researching and reconciling customer payments to clear deductions related to contracts or agreements, maintaining accuracy for the Accounting team
• Analyze & breakdown balances on large accounts to provide a high-level overview that summarizes reasons for open balances and effectively communicates the resolution
• Obtain payments using soft collections approach, knowing when to escalate or negotiate payment arrangements, making calls for more seriously past due accounts
• Familiar with order review ques, when to hold or release orders
• Research and resolve customer inquiries, provide invoice copies, statements, and aging reports (via Excel)
• Reconcile accounts according to how they pay or how they are invoiced and be proactive in managing A/R so it does not become past due
• Understanding cash application, offsets, and GL transactions to A/R on accounts is a plus
• Communicate potential issues, concerns & updates to Credit Manager
• Continuous follow-up internally and externally, to close out issues independently to make certain they are resolved
• Credit review (references and credit reports), reviewing credit limits
• Familiarity with different types of invoicing, the issues that could cause payment delays, and how these are resolved
• Understand and bring consistency to customer database fields.

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Skills & Qualifications:

• Excellent verbal and written communication skills
• Fast learner with proven abilities to problem-solve
• Able to work independently but also be a team player, with drive and dedication to get work done quickly and accurately
• Positive attitude towards changing work requirements and can-do spirit
• Fluent with learning systems and running reports
• High level of accuracy and attention to detail
• Strong time-management and organizational skills, knowing how and when to prioritize
• Able to use sound logic to make and support decisions
• Willingness to continuously learn and some curiosity to want to know how things work
• Detail-oriented, knowing how to approach complex issues and follow through until resolved
• Ability to breakdown and categorize issues on accounts
• Willing to make proposals for process improvement
• Know what needs to get done but also bring issues or concerns to Manager
• Intermediate working knowledge of Excel, Outlook, and previous ERP experience
• Experience with creating process documents is a plus.

Job Type: Full-time