Supervisor, Community Program – Group Fitness Full Time NEW

Job Description

The City of Markham is consistently ranked among Canada’s top municipal employers. In 2026, the City received its sixth consecutive Canada’s Best Employers recognition from Forbes and Statista Inc., placing third among municipalities and 15th overall in Government Services. An award winning municipality, Markham is recognized for its leadership in sustainability, innovative urban planning, and strong fiscal management. Serving a diverse and growing community of more than 370,000 residents, Markham combines rich heritage with a vibrant local economy and offers employees the opportunity to contribute to meaningful, impactful work that helps strengthen the community we serve.

Applications are now being accepted for the Supervisor, Community Program – Group Fitness position in the Recreation Services Department in the Community Services Commission at the City of Markham. To apply for this position, please submit your cover letter and resume online at www.markham.ca/employment/ by June 15th, 2026.

Join us and make a lasting difference!

Job Description

Reporting to the Community Program Coordinator, Group Fitness the Community Program Supervisor-Group Fitness will work as part of a City of Markham Fitness Strategy team that is responsible for the delivery of all group fitness programs and services within all City of Markham recreation facilities. This position will mentor, support, motivate and provide guidance on performance management of all Group Fitness Instructors within the Centers while maintaining positive relationships with fellow area staff, residents, community groups and clients. The Community Program Supervisor will be a frontline Subject Matter Support to all fitness councilors and group fitness instructors.

Work Period:

Work Term: Approximately 35 hours per week

Schedule: Primarily daytime shifts, with some evening and weekend requirements based on operational needs.

Duties

• Assist Community Recreation Coordinator – Group Fitness in providing administration and supervision for program services within the group fitness portfolio within the City of Markham Recreation Department.
• Assist in recruiting, hiring, training, scheduling, payroll and managing performance of part-time group fitness staff
• Assist with development and ongoing monitoring of operating budgets including identification of capital budget needs
• Assist in the development and implementation of an annual Training Plan
• Collaborate with internal stakeholders to establish season schedules that reflect the needs of the community
• Willingness to lead by example and conduct New Member Orientation appointments and teach a variety of Group Fitness Classes
• Plan and implement new and innovative group fitness classes that reflect industry trends and community needs
• Ensure an environment of customer service excellence exists when dealing with all internal and external stakeholders
• Conduct regular customer satisfaction surveys
• Assist with the preparation and presentation of promotional materials

Requirements

• Post secondary education (College diploma or University degree) in recreation or appropriate discipline.
• Minimum three years full-time supervisory experience in a fitness center setting with direct experience in Group Fitness
• Valid Group Fitness Certification mandatory
• Ability to teach a variety of Group Fitness Classes which includes Choreography-based classes
• Access to personal vehicle for frequent travel between sites is required.
• Personal Training Certification an asset
• Current certifications in Standard First Aid or Intermediate First Aid with CPR C and AED.
• Valid Ontario Class G Driver’s License
• Proficiency in MS office.
• Proficiency in a variety of virtual fitness platforms.
• Satisfactory VSS

Core Behaviours

• Service Excellence: Leads and supports staff in meeting or exceeding service standards when interacting with customers.
• Change & Innovation: Effectively implements change and supports and involves staff through change transitions.
• Teamwork & Relationship Building: Leads and supports staff in working together collaboratively, fosters teamwork and inclusion, and cultivates relationships.
• Communication: Models active listening and clear communication, and supports staff members in communicating effectively.
• Accountable Results Oriented: Role models ethical behaviour and accountability; clarifies expectations, policies and legislation and supports staff in meeting them.
• Management & Leadership: Supports a positive work environment, develops and enables staff, sets clear expectations, provides regular feedback, and addresses performance.

The City of Markham is committed to inclusive, accessible, and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.

We thank all applicants who have applied. However, only those applications selected for an interview will be contacted.

AI Disclosure

At the City of Markham, we value transparency and fairness in recruitment. While our system (ADP Workforce Now) includes AI-powered features, we do not use AI to screen, assess, or select applicants. All evaluations are conducted by people.

Vacancy:

Replacement Vacancy