SuOn International Academy is Looking for Help Desk Analyst/From Home Full Time

Your key responsibilities will be to:

• Monitor and respond to issues and requests received via phone or customer portal
• Provide remote and customer facing support for initial diagnosis and troubleshooting
• Liaise with customer throughout to ensure satisfactory resolution of problem
• Provide triage, troubleshooting and fault rectification of incidents and requests related to infrastructure, networking, applications and services

Requirements for Success:

• Ability to prioritise and control workload
• Excellent communication and interpersonal skills
• A positive can do attitude

Job Types: Full-time, Part-time, Permanent

Pay: $19.45-$36.83 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay
• Retention bonus
• Signing bonus

Work Location: On the road