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Admin & Office Assistant
Sunwing Travel Group is Looking for Groups Sales Costing Agent Full Time
Groups Sales Costing Agent
About Us:
Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative and customer-centric) to join our team and help deliver our purpose “passionate people making vacation dreams come true”. To abide by social distancing guidelines and local regulations, our current hiring process may include telephone or video call interviews and onboarding will be provided virtually when possible, or in-person in accordance with physical distancing guidelines.
Click here to learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe.
The Opportunity!
You will provide excellent customer service while generating new sales through relationship building, the growth of customer loyalty, and product knowledge! In this role, you will accurately cost incoming quotes while providing product options and promotional information in provided targeted timelines. The role will report to the Group Sales Support Supervisor.
Schedule: Full time, 35 hours a week
Shift: Variable and dependent on business needs
Business Hours: Monday to Friday from 9am to 8pm- Work Location: Blend of Remote Work and In Office, based on a set schedule
What You’ll Be A Part Of!
- Grow your career with challenging and rewarding work that makes a difference
- Opportunity to give back through our social responsibility initiatives
- Work with a fun, passionate, travel-loving team!
- Open concept, collaborative workspace
- Milestone Celebrations – Weddings, birthdays, babies, promotions, hellos and goodbyes, celebrations of any kind!
- Sponsored events, lunches, and giveaways!
- Fresh Café with delicious snacks and meals at a subsidized rate!
- Great travel perks!
- Roof top terrace in the summer
- Free Parking
- See for yourself! @sunwinglife
What You’ll Do:
- Cost and issue daily quotes assigned accurately within 24 hours of receipt using Payload Guidelines
- Administer all aspects of incoming Instant Group Quotes
- Ensure pricing is competitive by researching distribution channels
- Respond to incoming emails pertaining to group rate requests in a professional, timely manner
- Prioritize quotes to maximize conversion
- Complete follow-up calls for pending quotes
- Answer Groups’ telephone queue line in a timely manner and providing quotes if necessary or assisting in Groups administration
- Maintain product knowledge and participate in ongoing training
What You’ll Need:
- Diploma in Travel OR 2 years of work experience in the travel industry is an asset
- Strong time management skills with the ability to multi-task and prioritize
- Strong Customer service skills; the ability to adjust to the needs of the customer in each call
- Experience with Microsoft Office
We thank all who apply however only those who meet the qualifications will be contacted.
At Sunwing, diversity is important to us. Click here to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca